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- Tasks: Ensure customers have the right tickets and provide excellent customer service.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Enjoy free travel, discounts, training, and a great pension scheme.
- Why this job: Be part of a team that enhances customer journeys and promotes fairness.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts with opportunities for growth in a diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.
About the job: Revenue Protection is more than just checking tickets; it's about ensuring that our railway is operated for the benefit of all our customers. As part of the Revenue Protection Team, you are visibly fair - making sure that customers have the correct tickets for travel, fairly dealing with situations and minimising fare evasion. You have a huge part to play in customer experience too; having a large presence on our trains and platforms means that you need to be ready to answer all kinds of questions and help our customers as best you can, as well as striving to achieve our vision of every ticket checked.
Your main responsibilities will be:
- You will be responsible for making sure everyone you talk to in a day has the right ticket for their journey. This will often mean selling the ticket to the customer, but also requires skill and tact to take the right decision as to when to issue a Penalty Fare Notice or take other action.
- Normally working with others in a pair or group, you will interact with customers at stations and on trains checking their tickets and dealing with any queries they may have about their journey.
- As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions and London transport.
You’ll need to be:
- A self-motivated individual who can deal with anything life throws at them in a calm and considered way.
- You are a great communicator and can talk to anyone and are passionate about doing the right thing.
- You like the great outdoors and being active, travelling about to different locations and at all times of the day.
Working pattern: Our customers need us all day, every day (except Christmas day) and as part of the revenue protection team, you'll need to able to work shifts at all times of the day and on every day of the week. On average you will work 37 hours a week, including early, late and weekend shifts. Early shifts start from 0500 and late shifts finish by 2300.
Additional Information: Because we always need to be alert, we have very strict requirements around drugs and alcohol and you will need to pass a medical checking your general health. You will also need to be able to complete a number of assessments that make sure you are the right person for this varied yet demanding role in delivering great journeys for our customers. Applicants who require a visa must have at least 6 months remaining at the time of their appointment.
The Reward: In return we offer a competitive salary and a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Revenue Protection Assistant in Bournemouth employer: South Western Railway
Contact Detail:
South Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Assistant in Bournemouth
✨Tip Number 1
Get to know the company! Research South Western Railway and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Revenue Protection Assistant, you'll be interacting with customers all day. Role-play common scenarios with friends or family to build your confidence in handling various situations.
✨Tip Number 3
Be ready for shift work! Since the role requires flexibility, make sure you can discuss your availability openly. Show that you're adaptable and willing to take on different shifts to meet the needs of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the SWR family. Don’t miss out on this opportunity!
We think you need these skills to ace Revenue Protection Assistant in Bournemouth
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer service and your love for the outdoors.
Tailor Your Application: Make sure to tailor your application to the Revenue Protection Assistant role. Highlight your communication skills and any experience you have in dealing with customers or working in a team. We love seeing how you fit into our vision!
Show Your Problem-Solving Skills: This role is all about making the right decisions in tricky situations. Share examples of how you've handled challenges in the past, especially when it comes to customer interactions. We’re looking for calm and considered thinkers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at South Western Railway
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Revenue Protection Assistant does. Familiarise yourself with the responsibilities mentioned in the job description, like ticket checking and customer interaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Revenue Protection Assistant, you'll need to communicate effectively with customers. Prepare examples of how you've successfully handled difficult conversations or provided excellent customer service in the past. This will show that you're not just a great talker, but also a great listener.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to make quick decisions or resolve conflicts. Be ready to discuss these during your interview, as the role requires tact and skill in dealing with fare evasion and customer queries. Highlighting your ability to stay calm under pressure will impress the interviewers.
✨Emphasise Your Team Spirit
Since you'll often work in pairs or groups, it's important to convey that you're a team player. Share experiences where you've collaborated effectively with others, especially in challenging situations. This will show that you can contribute positively to the Revenue Protection Team at South Western Railway.