At a Glance
- Tasks: Lead a team to ensure safety and excellent customer service at the station.
- Company: Join a dynamic rail company focused on customer satisfaction.
- Benefits: Earn up to £30,000 plus perks like free travel and discounts.
- Other info: Flexible shifts with opportunities for overtime and career growth.
- Why this job: Make a difference in people's journeys while developing your leadership skills.
- Qualifications: Strong customer focus, good interpersonal skills, and team leadership ability required.
The predicted salary is between 30000 - 30000 £ per year.
To lead a team of station assistants to provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, are kept well informed and are assisted as necessary. To ensure that all areas are kept clean and well presented.
Your main responsibilities will be:
- Lead and direct staff in the provision of a safe, courteous, helpful service at all times.
- Lead and direct staff in the provision of a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
- Undertake emergency procedures and implement evacuation procedures when required.
- When the Duty Station Manager is not in attendance, maintain signing on/off records for staff under your control, ensuring that members of staff are fit, capable and presentable (including the wearing of name badges) for the duty they are working.
- Ensure that arrangements are made to cover short term and late notice absences and periods of sickness.
- Safely dispatch trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing.
- Be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect.
- Cleaning toilets, checking everything is working and safe, clearing up rubbish or providing a helping hand to a customer.
As a minimum, you will need to have:
- Able to travel to your location of work within 60 minutes, for all shift times.
- Good general education.
- Strong customer focus.
- Good interpersonal skills.
- Team leadership ability.
- Resilience.
- Supervisory experience is desirable.
- Able to distinguish colours with normal colour vision.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern: Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to be able to work shifts at all times of the day and on every day of the week. On average you will work 37 hours per week over 5 days, including a mixture of early, late and night shifts. Shifts include: 06.00-14.00 | 14.00-22.00 | 22.00-06.00.
The Reward: Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Rail Operators earn up to £30,000 per annum plus regional allowance. On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees.
- Free leisure travel for spouse/partner and dependants (criteria dependent).
- 75% discount on many other train operating companies.
- Full training and support with development.
- Excellent pension scheme.
Rail Operator 2 (S) in Basingstoke employer: South Western Railway
As a Rail Operator with SWR, you will be part of a dynamic team dedicated to providing exceptional customer service in a safe and welcoming environment. Our commitment to employee development is reflected in our comprehensive training programmes and the opportunity for overtime, allowing you to enhance your skills while earning competitive pay. With benefits like free travel on our services and a strong pension scheme, working with us means being part of a supportive culture that values your contributions and prioritises your well-being.
