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- Tasks: Lead a team to ensure safety and excellent customer service at the station.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Earn up to £30,000 plus perks like free travel and a great pension scheme.
- Why this job: Make a real difference in people's journeys while developing your leadership skills.
- Qualifications: Strong customer focus, good interpersonal skills, and team leadership ability required.
- Other info: Flexible shifts with opportunities for overtime and career growth.
The predicted salary is between 24000 - 30000 £ per year.
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.
The Reward: Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Rail Operators earn up to £30,000 per annum plus regional allowance. On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job: To lead a team of station assistants to provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, are kept well informed and are assisted as necessary. To ensure that all areas are kept clean and well presented.
Your main responsibilities will be:
- Lead and direct staff in the provision of a safe, courteous, helpful service at all times.
- Lead and direct staff in the provision of a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
- Undertake emergency procedures and implement evacuation procedures when required.
- When the Duty Station Manager is not in attendance, maintain signing on/off records for staff under your control, ensuring that members of staff are fit, capable and presentable (including the wearing of name badges) for the duty they are working.
- Ensure that arrangements are made to cover short term and late notice absences and periods of sickness.
- You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing.
- You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect.
For a full list of responsibilities, please download the job description available at the bottom of this advert.
As a minimum, you will need to have:
- Able to travel to your location of work within 60 minutes, for all shift times.
- Good general education
- Strong customer focus
- Good interpersonal skills
- Team leadership ability
- Resilience
- Supervisory experience is desirable
- Able to distinguish colours with normal colour vision
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern: Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to be able to work shifts at all times of the day and on every day of the week. You will work an average of 37 hours per week across an average of 4 days, with additional hours on a Sunday as part of a 3-line roster.
Typical Shifts:
- Early shifts: 0500 - 14.15
- Late shifts: 14.00 - 23.15
- Sundays: 12 hour shift 11.15 - 23.15 and this is paid as an enhancement above the 37 hours per week roster (you will work 1 in 3 Sundays)
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Rail Operator 2 (S) in Weymouth employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Operator 2 (S) in Weymouth
✨Tip Number 1
Get to know the company! Research South Western Railway and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, plus it might just give you an edge when applying through our website.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and team leadership. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Rail Operator 2 (S) in Weymouth
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, as this is key for a Rail Operator role.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the job.
Tailor Your Application: Make sure to tailor your application to the specific role of Rail Operator 2. Mention relevant skills and experiences that align with the responsibilities listed in the job description. This shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on showcasing your talents.
How to prepare for a job interview at South Western News UK
✨Know the Company Inside Out
Before your interview, take some time to research South Western Railway. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Demonstrate Customer Service Skills
As a Rail Operator, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to the role, especially in leading a team and ensuring a safe environment.
✨Show Your Leadership Qualities
Since the role involves leading a team of station assistants, be ready to discuss your leadership style. Share specific instances where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive work environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Practice responses to situations like managing a busy station or dealing with an upset customer. This will demonstrate your readiness to tackle the challenges of the role.
