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For Companies At a Glance
- Tasks: Help customers with ticket purchases and provide travel advice.
- Company: Join South Western Railway, connecting communities across the South West.
- Benefits: Competitive salary, free travel, discounts, and excellent training.
- Why this job: Be the friendly face that makes travel easy and enjoyable for everyone.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts and opportunities for career growth in a diverse environment.
The predicted salary is between 26000 - 32000 £ per year.
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.
The Reward:
- Training: £26,753 pro rata plus £1,093 pro rata regional allowance per annum.
- Fully trained: £28,572 pro rata plus £1,093 pro rata regional allowance per annum.
- Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Customer Ambassadors earn up to £32,000 pro rata per annum plus regional allowance.
On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job:
As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You’re knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.
Your responsibilities will include, but are not limited to:
- Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
- Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
- Using several types of technology as well as performing routine maintenance to ticket vending machines.
You’ll need to be:
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern:
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you’ll need to be able to work shifts at all times of the day and on every day of the week. You will work an average of 26.17 hours over 6 days per week, shifts include:
- Monday to Friday 0630-1050
- Saturday 0850-1320
- Sunday Rest Day
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Customer Ambassador CO1/2 in Weybridge employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ambassador CO1/2 in Weybridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South Western Railway. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Ambassador, you'll be interacting with all sorts of customers. Role-play common scenarios with friends or family to boost your confidence. The more comfortable you are talking to people, the better you'll shine during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've helped someone out or resolved an issue. This will demonstrate your proactive nature and ability to handle pressure, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the SWR family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Ambassador CO1/2 in Weybridge
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that demonstrate your ability to communicate effectively and work well with customers, just like we do at SWR.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This will help us quickly see why you’d be a great fit for the Customer Ambassador role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South Western News UK
✨Know Your Role
Before the interview, make sure you understand what a Customer Ambassador does at South Western Railway. Familiarise yourself with their responsibilities, like helping customers with ticket purchases and using self-service machines. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
As a Customer Ambassador, you'll be interacting with a lot of people. During the interview, share examples of how you've successfully communicated with customers or resolved issues in the past. Highlight your ability to approach and engage with new people confidently.
✨Be Proactive and Organised
The job requires being organised and proactive. Prepare to discuss how you prioritise tasks and manage your time effectively, especially under pressure. You might want to give specific examples from previous jobs or experiences that showcase these skills.
✨Embrace Diversity and Inclusion
South Western Railway values diversity and inclusion. Be ready to talk about how you can contribute to a positive and inclusive environment. Share any experiences you have that demonstrate your commitment to treating everyone with respect and understanding.
