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- Tasks: Attend to train failures and ensure units are back in service quickly.
- Company: Join South Western Railway, connecting communities across South West England.
- Benefits: Enjoy free travel on SWR services and a competitive salary.
- Why this job: Be part of a team that keeps trains running smoothly and connects people.
- Qualifications: Electrical engineering qualifications and a full UK driving licence required.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.
About the job: The holder of this post is responsible for attending unit failures in an attempt to get the unit back into service or relevant depot with the minimum amount of lost time. The holder of this post will also be responsible for the servicing, maintenance, repair and overhaul of traction units, components and equipment in accordance with South Western Railway specifications as required.
Your main responsibilities will be:
- Attend track calls across the network as requested by Fleet Control
- Diagnose and rectify as required technical faults on the service fleet to ensure units remain in service
- Liaise with Wessex Integrated Control Centre (WICC), Fleet Control and Management
- Detailed recording of faults, fault reporting, data gathering and verbal communication
- Assistance in component change outs, and failure reporting for central systems support and reliability growth teams
- Investigate technical problems as instructed. Partake in gathering required data downloads on critical performance systems
- Undertake test runs to assist in fault finding and resolution of faults, particularly the closeout of repeat failures
- Functionally test train borne systems with minimal supervision using a variety of techniques and methods, including the use of computer-based diagnostics systems
- Review IT systems for defects and pro-actively monitor train defects and fix where appropriate
- Provide Fleet Fitter cover at outstations during major events
- Liaise with Station staff when necessary
- Obtain, use and care for and return all tools and equipment used
- Work effectively as part of a team
- Cover incident response turns at Waterloo
- Actively participate in the reporting of and logging of near misses
- Undertake additional training to ensure business needs are met, as specified by their line manager
- Ensuring the TRT Team comply with local policies and procedures
- Help manage the Outstation Material process
- Help ensure site equipment is safe and kept to the relevant standards
As a minimum, you will need to have:
- Appropriate electrical engineering qualifications essential. (Minimum Level 3 Quals) (Essential)
- Experience in management (team leader etc) (Desirable)
- Good written, oral communication, numeric and IT skills. (Essential)
- Good understanding of the routes covered by the SWR franchise. (Desirable)
- Knowledge of depot maintenance procedures. (Desirable)
- Understanding of safety legislation and quality procedures. (Desirable)
- Ability to analyse and interrogate data. (Essential)
- Understands and reports close calls. (Essential)
- Self-Motivation. Carries out, using own initiative, activities that add value to the job. (Essential)
- FULL UK Driving License (Essential)
Working pattern: Working an average of 37 hours per week over 3.5 days. Range of days, nights and weekends. 9 week rotating roster, working 3 weekends out of 9. A range of days and nights. Shift times - Days 0630-1830 - Nights 1830-0630.
The Reward: In return we offer a competitive salary and a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Train Response Technician employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Response Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at South Western Railway on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to train systems and maintenance. We want you to show off your skills, so practice explaining how you would diagnose and fix common faults.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! The role involves working closely with others, so be ready to share examples of how you've successfully collaborated in past jobs or projects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the SWR team.
We think you need these skills to ace Train Response Technician
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your electrical engineering qualifications and any relevant experience you have. We want to see how your skills match up with what we're looking for, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate good communication skills, so show us you can express yourself well in writing.
Tailor Your Application: Take a moment to customise your application for the Train Response Technician role. Mention specific responsibilities from the job description that excite you and how your background fits into those areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at South Western News UK
✨Know Your Technical Stuff
Make sure you brush up on your electrical engineering qualifications and any relevant technical knowledge. Be prepared to discuss specific examples of how you've diagnosed and rectified faults in the past, as this will show your practical experience and problem-solving skills.
✨Communicate Clearly
Since good communication is essential for this role, practice articulating your thoughts clearly. Think about how you would explain a technical issue to someone without a technical background. This will demonstrate your ability to liaise effectively with team members and management.
✨Familiarise Yourself with SWR Operations
Take some time to understand South Western Railway's operations, including their routes and depot maintenance procedures. Showing that you have done your homework will impress the interviewers and highlight your genuine interest in the company.
✨Show Your Team Spirit
This role requires working as part of a team, so be ready to share examples of how you've collaborated with others in previous jobs. Highlight your self-motivation and initiative, as well as any experiences where you’ve contributed to team success or supported colleagues during challenging times.
