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For Companies At a Glance
- Tasks: Supervise train dispatch and ensure customer safety and satisfaction at stations.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Earn up to £30,000 plus perks like free travel and a great pension scheme.
- Why this job: Make a real difference in people's journeys while enjoying a dynamic work environment.
- Qualifications: Great communication skills and a proactive attitude are essential.
- Other info: Flexible shifts with opportunities for overtime and career growth.
The predicted salary is between 24000 - 36000 £ per year.
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.
The Reward
- Opportunities to work on rest days or to do overtime could increase your annual earnings.
- Some Rail Operators earn up to £30,000 per annum plus regional allowance.
- On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job
As a Rail Operator 2 Supervisor at South Western Railway, you will be at the heart of ensuring trains are safely and efficiently dispatched and stations are presented to the highest standards. You will provide the most up to date travel information for our customers and assist them in reaching their destinations safely and on time.
Your responsibilities
- You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing.
- You will need normal colour vision for this position.
- Offering passenger assistance to those that need it, whether this be additional support with moving luggage or helping customers board and alight our trains with ramps.
- You will keep customers updated about their journeys by making announcements and in your face-to-face interactions and importantly bring your own personality along to make it a truly personal experience for our customers.
- You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect.
- Whether this be cleaning toilets, checking everything is working and safe, clearing up rubbish or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone’s day.
Requirements
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
- This is a safety critical role and you will be required to pass a medical including vision and hearing tests.
- Applicants who require a visa must have 6 months remaining at the time of their appointment.
- Training is full time and you must be able to commit to this.
Working pattern
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you’ll need to be able to work shifts at all times of the day and on every day of the week. You will work an average of 37 hours per week across 4 days, with additional hours on a Sunday as part of a roster.
Typical Shifts:
- 06:15 - 15:30 - 7 x Early Turn, 5 days off
- 14:40 - 23:00 - 7 x Late Turn, 2 days off
Equality, Diversity and Inclusion
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please contact us through appropriate channels.
Rail Operator 2 Supervisor employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Operator 2 Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at South Western Railway on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and safety. Think about how you’d handle tricky situations on the job, as they’ll want to see your problem-solving skills in action.
✨Tip Number 3
Show your personality! When you get the chance to meet the team or during interviews, let your enthusiasm shine through. They’re looking for someone who can connect with customers and make their day better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there.
We think you need these skills to ace Rail Operator 2 Supervisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your Application: Make sure to tailor your application to the Rail Operator 2 Supervisor position. Highlight your relevant experience and skills that match the job description, especially your ability to communicate and assist customers.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at South Western News UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Rail Operator 2 Supervisor. Familiarise yourself with the key tasks like safely dispatching trains and assisting passengers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Rail Operator, you'll be interacting with customers regularly. Prepare examples of how you've successfully communicated or assisted others in previous roles. Highlight your ability to remain calm under pressure and your passion for providing excellent customer service.
✨Demonstrate Flexibility and Proactivity
The job requires a proactive approach and flexibility in handling various tasks. Think of instances where you've taken the initiative or adapted to changing situations. This will show that you're ready to tackle the diverse challenges of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you gauge if SWR is the right fit for you.
