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- Tasks: Lead a team to ensure safety and excellent customer service at the station.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Earn up to £30,000 plus perks like free travel and a great pension scheme.
- Why this job: Make a real difference in people's journeys while developing your leadership skills.
- Qualifications: Strong customer focus, good interpersonal skills, and team leadership ability required.
- Other info: Flexible shifts available; personal transport needed for various station locations.
The predicted salary is between 24000 - 30000 £ per year.
Overview
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to bring people together to get the most out of life.
Benefits
The Reward
Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Rail Operators earn up to £30,000 per annum plus regional allowance.
On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job
To lead a team of station assistants to provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, are kept well informed and are assisted as necessary. To ensure that all areas are kept clean and well presented.
As a Rail Operator 2 Supervisor GPR (General Purpose Relief), you will cover a variety of shifts at different stations and cannot rely on public transport to get to / from work and will require your own mode of motorised transport.
Your main responsibilities
- Lead and direct staff in the provision of a safe, courteous, helpful service at all times.
- Lead and direct staff in the provision of a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
- Undertake emergency procedures and implement evacuation procedures when required.
- When the Duty Station Manager is not in attendance, maintain signing on/off records for staff under your control, ensuring that members of staff are fit, capable and presentable (including the wearing of name badges) for the duty they are working.
- Ensure that arrangements are made to cover short term and late notice absences and periods of sickness.
- You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing. You will need normal colour vision for this position.
- You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be cleaning toilets, checkingeverything is working and safe, clearing up rubbish or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone\’s day.
Note: For a full list of responsibilities, please download the job description available at the bottom of this advert.
Qualifications
As a minimum, you will need to have:
- Able to travel to your location of work within 60 minutes, for all shift times.
- Good general education
- Strong customer focus
- Good interpersonal skills
- Team leadership ability
- Resilience
- Supervisory experience is desirable
- Able to distinguish colours with normal colour vision
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern
Working pattern:
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you\’ll need to able to work shifts at all times of the day and on every day of the week.
On average you will work 37 hours per week over 5 days, including a mixture of early, late and night shifts.
As this is a GPR role, you will be required to work a variety of shifts across several local stations and you must be able to get to each location for the required start times. For this reason, personal transport is necessary.
Shifts start times include:
06:00 – 15:30 / 15:30 – 23:00 / 22:00- 06:00
Equality and diversity
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
- Click to Download – Rail Operator 2 (Supervisor).PDF
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Rail Operator 2 (S) GPR employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Operator 2 (S) GPR
✨Tip Number 1
Get to know the company! Research South Western Railway and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former SWR employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Personal connections can make a big difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team leadership. Think of examples from your past experiences that demonstrate your skills and resilience, as these are key for a Rail Operator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the SWR family. Good luck!
We think you need these skills to ace Rail Operator 2 (S) GPR
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant experience. Show us how your skills align with what we're looking for in a Rail Operator 2 Supervisor!
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a good once-over. Typos and errors can distract from your great qualifications, so let’s keep it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy!
How to prepare for a job interview at South Western News UK
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Rail Operator 2 Supervisor. Familiarise yourself with the key tasks like leading a team, ensuring safety, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this position involves leading a team, be prepared to discuss your previous supervisory experience. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive work environment.
✨Demonstrate Customer Focus
Customer service is at the heart of this role. Prepare to share instances where you've gone above and beyond for customers. Emphasise your interpersonal skills and how you handle difficult situations, as this will show that you can keep customers happy even under pressure.
✨Be Ready for Shift Work Questions
Since the job requires flexibility with shifts, be ready to discuss your availability and how you plan to manage working different hours. Mention your personal transport arrangements to reassure them that you can get to various stations on time, no matter the shift.
