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For Companies At a Glance
- Tasks: Lead a team to ensure safety and excellent customer service at the station.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Earn up to £30,000 pro rata, with free travel and a great pension scheme.
- Why this job: Make a difference in people's journeys while developing your leadership skills.
- Qualifications: Strong customer focus, good interpersonal skills, and team leadership ability required.
- Other info: Flexible shifts available; we celebrate diversity and inclusivity in our workplace.
The predicted salary is between 24000 - 36000 £ per year.
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to bring people together to get the most out of life.
The Reward
Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Rail Operators earn up to £30,000 pro rata per annum plus regional allowance.
On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job
To lead a team of station assistants to provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, are kept well informed and are assisted as necessary. To ensure that all areas are kept clean and well presented.
Your main responsibilities will be:
- Lead and direct staff in the provision of a safe, courteous, helpful service at all times.
- Lead and direct staff in the provision of a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
- Undertake emergency procedures and implement evacuation procedures when required.
- When the Duty Station Manager is not in attendance, maintain signing on/off records for staff under your control, ensuring that members of staff are fit, capable and presentable (including the wearing of name badges) for the duty they are working.
- Ensure that arrangements are made to cover short term and late notice absences and periods of sickness.
- You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing. You will need normal colour vision for this position.
- You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be cleaning toilets, checking everything is working and safe, clearing up rubbish or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone\\\’s day.
*For a full list of responsibilities, please download the job description available at the bottom of this advert.
As a minimum, you will need to have:
- Able to travel to your location of work within 60 minutes, for all shift times.
- Good general education
- Strong customer focus
- Good interpersonal skills
- Team leadership ability
- Resilience
- Supervisory experience is desirable
- Able to distinguish colours with normal colour vision
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you\\\’ll need to able to work shifts at all times of the day and on every day of the week.
On average you will work 20 hours per week over 5 days, typically: Monday to Friday – 15:30 – 19:30. Flexibility is desirable according to the needs of the business.
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
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Rail Operator 2 (S) employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Operator 2 (S)
✨Tip Number 1
Network like a pro! Reach out to current or former Rail Operators on LinkedIn or at local events. They can give you the inside scoop on what it’s really like working at SWR and might even refer you for the job!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you’d handle customer service scenarios or lead a team. We want to see your personality shine through, so be yourself and show us why you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your flexibility! SWR needs team members who can adapt to different shifts and tasks. Share examples from your past experiences where you’ve successfully juggled multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that match your skills!
We think you need these skills to ace Rail Operator 2 (S)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Rail Operator role. Highlight your customer service skills and any relevant experience that shows you can lead a team and keep things running smoothly at the station.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for SWR.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at South Western News UK
✨Know the Company Inside Out
Before your interview, take some time to research South Western Railway. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Demonstrate Customer Service Skills
As a Rail Operator, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to the role and the importance of creating a welcoming environment.
✨Show Your Leadership Qualities
Since you'll be leading a team of station assistants, be ready to discuss your leadership style. Share specific instances where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive atmosphere.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Practice responding to situations like managing a busy station or dealing with an upset customer. This will demonstrate your readiness for the challenges of the role.
