Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure safe train dispatch and provide excellent customer service at stations.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Earn up to £30,000 pro rata, plus free travel and discounts.
- Why this job: Be the face of SWR and make a difference in people's journeys every day.
- Qualifications: Great communication skills and a proactive attitude are essential.
- Other info: Flexible shifts available; we celebrate diversity and inclusivity in our workplace.
The predicted salary is between 21600 - 30000 £ per year.
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to bring people together to get the most out of life.
The Reward
Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Rail Operators earn up to £30,000 pro rata per annum plus regional allowance.
On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job
As a Rail Operator at South Western Railway, you will be at the heart of ensuring trains are safely and efficiently dispatched and stations are presented to the highest standards. You will provide the most up to date travel information for our customers and assist them in reaching their destinations safely and on time.
Your responsibilities will include, but are not limited to:
- You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing. You will need normal colour vision for this position.
- Offering passenger assistance to those that need it, whether this be additional support with moving luggage or helping customers board and alight our trains with ramps.
- You\\\’ll keep customers updated about their journeys by making announcements and in your face-to-face interactions and importantly bring your own personality along to make it a truly personal experience for our customers.
- You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be cleaning toilets, checking everything is working and safe, clearing up rubbish or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone\\\’s day.
* For a full list of responsibilities, please download the job description available at the bottom of this advert.
You\\\’ll need to be:
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
- This is a safety critical role and you will be required to pass a medical including vision and hearing tests.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you\\\’ll need to able to work shifts at all times of the day and on every day of the week.
You will work an average of 17 hours across 5 days per week, typically: Monday to Wednesday 1630 to 1930, Thursday & Friday 1630 to 2030
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://www.healthassured.org/blog/neurodiversity/
- Click to Download – Rail Operator 2 (Station Assistant) Job Description.pdf
#J-18808-Ljbffr
Rail Operator 2 employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Operator 2
✨Tip Number 1
Get to know the company! Research South Western Railway and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Engaging with people already in the industry can give you insider tips and might even lead to a referral.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and safety. Role-play with a friend to build confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining South Western Railway and ready to contribute to our mission.
We think you need these skills to ace Rail Operator 2
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to the Rail Operator role.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and align your background with what we’re looking for in a Rail Operator – it’ll make a big difference!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary and avoid jargon – we want to understand your qualifications without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applicants. Plus, it’s super easy to do!
How to prepare for a job interview at South Western News UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Rail Operator. Familiarise yourself with the key tasks like safely dispatching trains and assisting passengers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Rail Operator, you'll be interacting with customers regularly. Prepare examples of how you've successfully communicated or assisted others in the past. Highlight your ability to remain calm under pressure and your passion for providing excellent customer service.
✨Demonstrate Flexibility and Proactivity
The job requires a flexible approach to various tasks. Think of instances where you've had to adapt quickly or take initiative. Share these experiences during your interview to show that you're ready to tackle any challenge that comes your way.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture or training processes. This shows your genuine interest in the position and helps you assess if SWR is the right fit for you. Plus, it gives you a chance to engage with your interviewers!
