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- Tasks: Handle customer queries and manage administrative tasks related to prosecutions.
- Company: Join South Western Railway, connecting communities across South West England.
- Benefits: Enjoy free travel, discounts, training, and a great pension scheme.
- Why this job: Be part of a team that makes a real difference in customer service.
- Qualifications: Strong admin skills, excellent communication, and attention to detail required.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to bring people together to get the most out of life.
About the job
- Do you have a passion for admin tasks?
- Do you like resolving customer queries?
- Do you have excellent attention to detail?
- If so, this could be the role for you!
Working in a small team as a Prosecutions Administration Clerk, you will promptly and efficiently deal with customer queries and carry out the administrative tasks and processes related to Penalty Fare Notices, Unpaid Fares Notices and Prosecution Reports.
Your main responsibilities will be:
- Supporting customer queries relating to prosecutions cases through promptly answering telephone calls and emails.
- Producing and processing paperwork, penalty fares, unpaid fares notices, prosecutions settlements as directed by the Prosecutions and Fraud Manager or nominated deputy.
- Collate relevant documentation and maintain relevant systems related to prosecutions cases as required.
- Facilitate payments on a daily basis, ensuring all monies are taken and accounted for appropriately and in line with the SWR cash regulations.
- Ensure all information and paperwork is collated/stored and recorded/stored in line with GDPR.
- Escalate complex cases to a Prosecutions Case Officer for further enquiry.
- Undertake any specific tasks as directed by the Prosecutions and Fraud Manager or nominated deputy.
As a minimum, you will need to have:
- Strong administrative background.
- Excellent communication skills both written and verbal.
- Excellent attention to detail.
- Confident in conflict resolution.
- Adaptable and flexible in line with business needs.
- Able to use initiative and work well individually and as part of a team.
- Proficient in Microsoft Office.
- Willingness to learn new systems.
- Previous experience of using CRM databases would be advantageous.
- An understanding of ticketing, restrictions, and validities would be desirable but not essential.
About the location
Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.
Working pattern
Working an average of 37 hours per week over 5 days
Monday to Friday, earliest start time 0800, latest finish time 1800.
Weekend working possible, depending on workload and at the request of manager.
The Reward
In return we offer a competitive salary and a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme
Weall belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://www.healthassured.org/blog/neurodiversity/
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Prosecutions Admin Clerk employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prosecutions Admin Clerk
✨Tip Number 1
Get to know the company! Research South Western Railway and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves resolving customer queries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've successfully managed administrative tasks in the past. Whether it's through a portfolio or anecdotes, make sure to highlight your organisational skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the SWR family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Prosecutions Admin Clerk
Some tips for your application 🫡
Show Off Your Admin Skills: Make sure to highlight your strong administrative background in your application. We want to see how your experience aligns with the tasks you'll be handling, like processing paperwork and managing customer queries.
Communication is Key: Since you'll be dealing with customer queries, it's essential to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate that you can convey information effectively.
Attention to Detail Matters: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This will show us that you can handle the meticulous nature of the role, especially when it comes to collating documentation.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at South Western News UK
✨Know Your Admin Stuff
Brush up on your administrative skills and be ready to discuss your experience. Think about specific examples where you've successfully managed paperwork or resolved customer queries, as this will show you understand the role of a Prosecutions Admin Clerk.
✨Communication is Key
Since you'll be dealing with customer queries, practice your verbal and written communication skills. Prepare to demonstrate how you've effectively communicated in past roles, especially in conflict resolution scenarios.
✨Attention to Detail Matters
This role requires a keen eye for detail, so be prepared to showcase your ability to maintain accurate records and documentation. You might want to bring examples of how you've ensured accuracy in your previous work.
✨Familiarise Yourself with SWR
Do some research on South Western Railway and their operations. Understanding their services and values will help you align your answers with what they’re looking for, showing that you're genuinely interested in the company and the role.
