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- Tasks: Ensure a safe and welcoming experience for customers at the station.
- Company: Join South Western Railway, connecting communities across South West England.
- Benefits: Enjoy free travel, discounts, full training, and a great pension scheme.
- Why this job: Be the first point of contact for travellers and help them on their journey.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts with opportunities for growth in an inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.
The Reward: On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job: As a Gateline Assistant, you will work with the whole station team to deliver a safe and welcoming experience for all of our customers. You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station. You will be the first port of call for many customers and will need to be able to offer help and advice quickly and effectively, to ensure everyone's journey stays on track.
Your responsibilities will include, but are not limited to:
- Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
- You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
- If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.
You’ll need to be:
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern: Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to be able to work shifts at all times of the day and on every day of the week. You will work an average of 37 hours per week across 5 days as part of a roster with a mixture of early and late shifts including weekends. Shifts include:
- Earliest: 0600 - 1415
- Mid: 1000 - 1800
- Lates: 1400 - 2205
- Sundays: 0900 - 1900
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Gateline Assistant in Guildford employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South Western Railway. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Gateline Assistant, you'll be interacting with customers all day. Try role-playing common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Show your passion for customer service! During your interview, share examples of times you've gone above and beyond to help someone. This will demonstrate your commitment to providing a safe and welcoming experience for all customers.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on the South Western Railway site, you’ll have a better chance of standing out and landing that interview.
We think you need these skills to ace Gateline Assistant in Guildford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your skills that match the Gateline Assistant role. Mention your experience in customer service and how you handle busy situations – we love a proactive approach!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if needed to make it easy for us to see your key achievements and relevant experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South Western News UK
✨Know the Role Inside Out
Before your interview, make sure you understand what a Gateline Assistant does. Familiarise yourself with the responsibilities mentioned in the job description, like managing ticket gates and assisting customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Gateline Assistant, you'll be interacting with customers all day. Prepare examples of how you've successfully communicated or helped others in previous roles. Think about times when you went above and beyond to assist someone – this will highlight your customer service skills.
✨Stay Calm Under Pressure
The job can get busy, especially during peak times. Be ready to discuss how you handle stress and manage multiple tasks. You might want to share a specific situation where you had to stay organised and proactive while dealing with a challenging scenario.
✨Emphasise Your Commitment to Safety
Safety is key in this role. Be prepared to talk about your understanding of safety protocols and how you would ensure a safe environment for customers. Mention any relevant experience you have in maintaining safety standards or handling emergencies.
