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For Companies At a Glance
- Tasks: Assist customers at ticket gates and ensure a smooth travel experience.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Enjoy free travel on SWR services and discounts with other train companies.
- Why this job: Be the friendly face of the station, helping people and making their journeys enjoyable.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible shifts available; perfect for students looking for part-time work.
Overview
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to bring people together to get the most out of life.
The Reward
On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job
As a Gateline Assistant, you will work with the whole station team to deliver a safe and welcoming experience for all of our customers.
You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station. You will be the first port of call for many customers and will need to be able to offer help and advice quickly and effectively, to ensure everyone\’s journey stays on track.
Your responsibilities
- Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
- You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
- If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.
For a full list of responsibilities, please download the job description available at the bottom of this advert.
You\’ll need to be
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you\’ll need to be able to work shifts at all times of the day and on every day of the week.
You will work an average of 37 hours per week across 5 days as part of a roster with a mixture of early and late shifts including weekends.
Shifts include:
- Mix of early and late shifts.
- 06:00 – 14:00
- 14:00 – 22:00
- 14:15 – 22:00 Monday – Friday
- 08:00 – 16:00
- 08:00 – 18:00
- 16:00 – 22:00 Saturdays
- 09:00 – 17:00
- 09:00 – 19:00 Sundays
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Neurodiversity resources (links provided for reference only):
- https://exceptionalindividuals.com/neurodiversity/
- https://www.healthassured.org/blog/neurodiversity/
Click to Download – Gateline Assistant (CSA) Job Description.PDF
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Gateline Assistant employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant
✨Tip Number 1
Familiarise yourself with the South Western Railway services and routes. Understanding the network will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills by engaging with people in various settings. As a Gateline Assistant, you'll need to be approachable and confident when assisting customers, so honing these skills can make a big difference.
✨Tip Number 3
Get to know the common ticketing issues that passengers face. Being prepared with solutions or advice on how to handle these situations will show your proactive nature and readiness for the job.
✨Tip Number 4
Be ready to discuss your ability to work under pressure. Think of examples from past experiences where you've successfully managed busy situations, as this is crucial for maintaining a smooth flow at the ticket gates.
We think you need these skills to ace Gateline Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Gateline Assistant. Highlight key skills such as communication, organisation, and customer service that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in customer service or similar environments, showcasing your ability to handle pressure and work with diverse groups of people.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the position and the company. Mention specific reasons why you want to work for South Western Railway and how your values align with their vision of inclusivity and community.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at South Western News UK
✨Show Your Customer Service Skills
As a Gateline Assistant, you'll be the first point of contact for customers. Highlight your previous experience in customer service and share examples of how you've helped others in challenging situations.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Be prepared to discuss how you approach conversations with customers, especially when providing information or assistance. Practice clear and concise responses.
✨Emphasise Your Problem-Solving Skills
You may face disruptions or unexpected situations during your shift. Share examples of how you've successfully navigated challenges in the past, showcasing your ability to think on your feet and keep customers informed.
✨Exhibit Your Organisational Skills
The role requires you to manage tasks efficiently, especially during busy times. Discuss how you prioritise tasks and stay organised, even under pressure, to ensure a smooth operation at the ticket gates.
