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For Companies At a Glance
- Tasks: Ensure a safe and welcoming experience for customers at the station.
- Company: Join South Western Railway, connecting communities across South West England.
- Benefits: Enjoy free travel, discounts, full training, and a great pension scheme.
- Why this job: Be the friendly face that helps travellers navigate their journey confidently.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts with opportunities for growth in an inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to bring people together to get the most out of life.
The Reward
On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job
As a Gateline Assistant, you will work with the whole station team to deliver a safe and welcoming experience for all of our customers.
You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station. You will be the first port of call for many customers and will need to be able to offer help and advice quickly and effectively, to ensure everyone\’s journey stays on track.
Your responsibilities will include, but are not limited to:
- Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
- You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
- If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.
For a full list of responsibilities, please download the job description available at the bottom of this advert.
You\’ll need to be:
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you\’ll need to able to work shifts at all times of the day and on every day of the week.
You will work an average of 37 hours per week as part of a 3-week rolling shift pattern covering both early and late turn shifts. Including Saturday and Sunday.
Shifts include:
Early turn 06.00 to 15.15
Late turn 15.15 to 22.00
Sunday 09.00 to 19.00
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://www.healthassured.org/blog/neurodiversity/
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Gateline Assistant employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant
✨Tip Number 1
Get to know the company! Research South Western Railway and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Gateline Assistant, you'll be interacting with customers all day. Role-play common scenarios with friends or family to build your confidence in providing information and assistance.
✨Tip Number 3
Be proactive! If you see an opportunity to help someone, take it. Whether it's guiding a customer or managing ticket gates, showing initiative can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Gateline Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Gateline Assistant role. Mention specific examples that demonstrate your ability to communicate effectively and handle customer queries.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your sentences short. This helps us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at South Western News UK
✨Know the Company
Before your interview, take some time to research South Western Railway. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Gateline Assistant, you'll be interacting with customers regularly. Prepare examples of how you've successfully communicated with people in the past. Think about situations where you helped someone or resolved an issue, as this will demonstrate your ability to connect with customers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle pressure and unexpected situations. Think of scenarios where you had to think on your feet or manage a busy environment. This will highlight your proactive nature and ability to keep things running smoothly during peak times.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how they handle customer feedback. This shows that you're engaged and eager to learn more about the role and the company culture.
