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For Companies At a Glance
- Tasks: Ensure a safe and welcoming experience for customers at the station.
- Company: Join South Western Railway, connecting communities across South West England.
- Benefits: Enjoy free travel, discounts, full training, and an excellent pension scheme.
- Why this job: Be the friendly face that helps travellers navigate their journey confidently.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts with opportunities for growth in a diverse environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to bring people together to get the most out of life.
The Reward
On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job
As a Gateline Assistant, you will work with the whole station team to deliver a safe and welcoming experience for all of our customers.
You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station. You will be the first port of call for many customers and will need to be able to offer help and advice quickly and effectively, to ensure everyone\’s journey stays on track.
Your responsibilities will include, but are not limited to:
- Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
- You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
- If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.
* For a full list of responsibilities, please download the job description available at the bottom of this advert.
You\’ll need to be
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you\’ll need to be able to work shifts at all times of the day and on every day of the week.
You will work an average of 37 hours per week across 5 days as part of a roster with a mixture of early and late shifts including weekends.
Shifts include
- Rotating rest days, working a mixture of shifts of Earlies and Lates.
- Early Shift 0600 – 1345
- Early Shift 0600 – 1400
- Late Shift 1345 – 2130
- Late Shift 1400 – 2200
- Sunday 0900 – 1900
Equality and inclusion
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
- exceptionalindividuals.com/neurodiversity
- healthassured.org/neurodiversity
Download the Gateline Assistant (CSA) Job Description PDF.
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Gateline Assistant employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South Western Railway. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Gateline Assistant, you'll be interacting with customers all day. Try role-playing common scenarios with friends or family to boost your confidence and ensure you can handle questions and concerns effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent SWR well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you’ll get all the latest updates about your application status!
We think you need these skills to ace Gateline Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about why you're excited about the Gateline Assistant role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at South Western News UK
✨Know the Company
Before your interview, take some time to research South Western Railway. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Gateline Assistant, you'll be interacting with customers constantly. Prepare examples from your past experiences where you've successfully helped someone or resolved an issue. Highlight your communication skills and your ability to stay calm under pressure.
✨Demonstrate Problem-Solving Abilities
Think about scenarios where you had to think on your feet or manage a difficult situation. Be ready to discuss how you would handle disruptions at the station or assist customers who may be confused about their tickets. This will show that you're proactive and capable of managing challenges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you're engaged and serious about the position, plus it gives you valuable insights into what to expect.
