Duty Resource Manager (INNER)

Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life.

About the job

Lead all aspects of the day to day resource management of South Western Railway Drivers, Guards and Commercial Guards, ensuring delivery of a safe, punctual train service within budgetary guidelines. Proactive management of train crew resources to minimise train service delays.

Your main responsibilities will be:

• Co-ordinate drivers, guards and commercial guards on a day to day basis ensuring efficient use of resources.
• Ensure fitness of duty of traincrew when booking on and off duty.
• Responsible for accurate recording of traincrew sickness, including timely reporting to line managers.
• Responsible for the management for the display of safety critical information.
• Responsible for the timely submission of traincrew reports.
• Conduct first line chain of care when required.
• Contribute towards the efficient structure of traincrew diagrams and links through liaison with appropriate line managers.
• Through proactive resourcing arrangements contribute to the continued improvement in SWRs train performance.
• Establish a leadership style to consistently promote SWRs vision and values with a strong focus on professional business delivery.
• Responsible for certification and authorisation of traincrew overtime.
• Ensure all diagram changes are communicated to traincrew.
• Responsible for the dissemination of traincrew diagrams and amended diagrams within terms and conditions.
• Use of IT software packages such as Genius, Crewplan, Trust, P2, etc to improve dissemination of information and improve productivity.
• Retain a detailed knowledge of train crew conditions of service and local depot codifications.
• Knowledge of rostering, FR&I, GRI, DRI and the national and business conditions of service.
• Detailed understanding of performance regimes.
• Knowledge of route geography and traction essential.

As a minimum, you will need to have:

• Experience in the Railway industry is not essential but could be an advantage.
• Leadership qualities together with general management, interpersonal skills, clear thinking, judgment and organisation ability.
• Have an appreciation of Health and Safety legislation.
• Experience in a strongly unionised environment desirable.
• Educated to a good academic standard with a professional certificate in management desirable.
• Proven ability to manage a busy workload and prioritise.
• Proven excellent communication skills.

Working pattern

Working an average of 42 hours per week working early, late and night shifts, plus weekend working.

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees.
• Free leisure travel for spouse/partner and dependants (criteria dependent).
• 75% discount on many other train operating companies.
• Full training and support with development.
• Excellent pension scheme.

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, and autism, please follow below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.