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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and assist with ticket purchases.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Enjoy free travel on SWR services, discounts, and excellent pension schemes.
- Why this job: Be the friendly face that helps customers start their journeys with a smile.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts with opportunities for growth in a diverse and inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue bring people together to get the most out of life.
The Reward
On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job
As a Customer Ambassador, you are essential to our customer\\\’s travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You\\\’re knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.
Your responsibilities
- You will lead a team of Customer Ambassadors in delivering excellent customer service and assistance
- Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance
- Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine
- Using several types of technology as well as performing routine maintenance to ticket vending machines
* For a full list of responsibilities, please download the job description available at the bottom of this advert.
You\’ll need to be
- Organised, proactive and able to efficiently prioritise tasks
- Able to cope with repetitive tasks under pressure
- A great communicator that enjoys working with people
- Confident and happy to approach and talk to new people
- Passionate about doing the right thing – nothing is too much trouble
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you\\\’ll need to be able to work shifts at all times of the day and on every day of the week.
You will work an average of 37 hours per week, including early, late and weekend shifts as part of a rolling roster.
Shifts times include: Early shift 05.50 to 13.14; Late shift 11.56 to 19.14; Sunday 08.00 to 18.00
Diversity and inclusion
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
Application resources
CA3 Customer Ambassador Team Leader JD.PDF
#J-18808-Ljbffr
Customer Ambassador CO3 employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ambassador CO3
✨Tip Number 1
Get to know the company! Research South Western Railway and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Customer Ambassador.
✨Tip Number 2
Practice your communication skills! As a Customer Ambassador, you'll be interacting with lots of people. Role-play common scenarios with friends or family to build your confidence and ensure you can handle customer queries smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the SWR team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Ambassador CO3
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Customer Ambassador role. Highlight your relevant experience and skills that match the job description, especially your ability to communicate and assist customers effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at South Western News UK
✨Know Your Customer Service Basics
As a Customer Ambassador, you'll be the face of the company. Brush up on your customer service skills and think about how you can make a positive impact on customers' journeys. Be ready to share examples of how you've helped customers in the past.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the responsibilities. Think about how your skills align with what they’re looking for, especially around ticket purchasing and assisting customers with technology. This will help you answer questions confidently.
✨Practice Your Communication Skills
Since communication is key in this role, practice speaking clearly and confidently. You might even want to role-play common scenarios you could encounter as a Customer Ambassador. This will help you feel more at ease during the interview.
✨Show Your Passion for Helping Others
The job requires a genuine passion for customer service. Be prepared to discuss why you enjoy helping people and how you approach problem-solving. Sharing personal stories that highlight your dedication to customer satisfaction can really make you stand out.
