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- Tasks: Help customers with ticket purchases and provide travel advice.
- Company: Join South Western Railway, connecting communities across South West England.
- Benefits: Competitive salary, free travel, discounts, and excellent pension scheme.
- Why this job: Be the friendly face that makes travel easy and enjoyable for everyone.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts with opportunities for overtime and career growth.
The predicted salary is between 26753 - 32000 £ per year.
Overview
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue bring people together to get the most out of life.
Benefits
The Reward:
Training: £26,753 plus £1,093 regional allowance per annum. Fully trained: £28,572 plus £1,093 regional allowance per annum.
Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Customer Ambassadors earn up to £32,000 per annum plus regional allowance.
On top of your salary, we offer a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Excellent pension scheme
About the job
As a Customer Ambassador, you are essential to our customer\’s travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You\’re knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.
Responsibilities
- Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
- Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
- Using several types of technology as well as performing routine maintenance to ticket vending machines.
* For a full list of responsibilities, please download the job description available at the bottom of this advert.
You\’ll need to be
- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing – nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you\’ll need to able to work shifts at all times of the day and on every day of the week.
You will work an average of 37 hours per week, there will be a mixture of early and late shifts, covering gaps in the roster.
You will follow a rolling roster, General Purpose Relief (GPR) is a role whereby you will need to be flexible and you will cover a wide variety shifts both early and late turn, and locations within the Metro Region.
Diversity, inclusion and support
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
exceptionalindividuelles (neurodiversity): https://exceptionalindividuals.com/neurodiversity/
Health Assured (neurodiversity): https://www.healthassured.org/blog/neurodiversity/
Click to Download – Customer Ambassador CO1-2 Job Description.pdf
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Customer Ambassador CO1/2 GPR employer: South Western News UK
Contact Detail:
South Western News UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ambassador CO1/2 GPR
✨Tip Number 1
Get to know the company! Research South Western Railway and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Customer Ambassador.
✨Tip Number 2
Practice your communication skills! As a Customer Ambassador, you'll be interacting with all sorts of people. Role-play scenarios with friends or family to get comfortable with approaching customers and providing assistance.
✨Tip Number 3
Be proactive! When you apply through our website, make sure to follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Show your passion for customer service! During interviews, share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to making every journey a great experience.
We think you need these skills to ace Customer Ambassador CO1/2 GPR
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that match the Customer Ambassador role. We love seeing how your background aligns with what we do at SWR!
Showcase Your Communication Skills: As a Customer Ambassador, communication is key! Use your application to demonstrate your ability to engage with people and provide excellent customer service. Share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at South Western News UK
✨Know the Company Inside Out
Before your interview, take some time to research South Western Railway. Understand their services, values, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Ambassador, you'll be interacting with a variety of people daily. Prepare examples from your past experiences where you've successfully helped customers or resolved issues. Highlight your communication skills and ability to connect with others.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle common situations, like assisting a confused customer at a ticket machine. Practising these scenarios can help you respond confidently and demonstrate your problem-solving abilities.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and reflects your professionalism, which is crucial for a role that involves customer interaction.
