At a Glance
- Tasks: Be the first point of contact in medical emergencies, providing vital support and reassurance.
- Company: Join South West Ambulance Service, dedicated to delivering top-notch emergency care.
- Benefits: Enjoy a competitive NHS salary, generous holiday entitlements, and career progression opportunities.
- Other info: Experience life in vibrant Bristol with excellent transport links and community events.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Compassionate individuals ready to respond to emergencies and work as part of a team.
The predicted salary is between 29970 - 36483 £ per year.
When someone calls 999, you will be their first point of contact in a medical emergency. Based in our Exeter Control Room, you will listen, assess and respond with care - capturing vital information, offering reassurance and helping ensure every patient gets the right care at the right time.
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five‑year strategy that has continually improving patient care at its very core.
The role is based in Bristol, a lively yet laid‑back city with top‑class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links. If you embody our values of one team, compassion and innovation and are looking to make a real difference to peoples' lives, we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Urgent Care Dispatcher: 999 Response & Patient Care in Exeter employer: South Western Ambulance Service
At South West Ambulance Service, we pride ourselves on being an exceptional employer dedicated to providing the highest standard of emergency care. Located in the vibrant city of Bristol, our team enjoys a supportive work culture that fosters professional growth and development, alongside competitive benefits such as generous holiday entitlements and a robust pension scheme. Join us to make a meaningful impact in people's lives while benefiting from continuous training and career progression opportunities.
Contact Details:
South Western Ambulance Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Care Dispatcher: 999 Response & Patient Care in Exeter
✨Tip Number 1
Get to know the role inside out! Research what it means to be an Urgent Care Dispatcher and understand the key skills needed. This will help you shine during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As the first point of contact in emergencies, being calm and clear is crucial. Try mock interviews with friends or family to get comfortable with responding to potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to emergency services. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Urgent Care Dispatcher: 999 Response & Patient Care in Exeter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for patient care shine through. We want to see that you genuinely care about making a difference in people's lives, especially in high-pressure situations like emergencies.
Tailor Your CV:Make sure your CV is tailored to the role of Urgent Care Dispatcher. Highlight any relevant experience or skills that align with our values of compassion and teamwork. We love seeing how your background fits with what we do!
Be Clear and Concise:In your written application, clarity is key. Use straightforward language and get straight to the point. We appreciate applications that are easy to read and understand, especially when it comes to vital information.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the recruitment process right there.
How to prepare for a job interview at South Western Ambulance Service
✨Know the Role Inside Out
Make sure you understand what it means to be an Urgent Care Dispatcher. Familiarise yourself with the responsibilities, especially how to assess and respond to emergency calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since you'll be the first point of contact in a medical emergency, practice your active listening skills. During the interview, demonstrate that you can listen carefully and respond thoughtfully. This will highlight your ability to handle high-pressure situations effectively.
✨Showcase Your Compassion
The role requires a lot of empathy and compassion. Prepare examples from your past experiences where you've shown these qualities, whether in a professional or personal context. This will help the interviewers see that you embody the values they are looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
