Unison Branch Administrator in Exeter

The post holder will support the UNISON Branch - South Western Ambulance and Allied Health - in all matters relating to union activity, providing support and administrative services. This will include providing information to UNISON members, staff and managers on an ad-hoc basis in matters relating to UNISON activity and being required to handle and process confidential and delicate information in a sensitive manner. The post-holder is not expected to act as an accredited representative, advising on cases or attending formal meetings on behalf of members.

We welcome applicants from any part of the organisation and we can offer a hybrid way of working to include home and office based from across the Trust area. This role requires you to support the work of the UNISON Branch Secretaries such as assisting in the development and maintenance of plans, strategies, receiving and capturing information from members to support branch activities.

You will act as the first point of contact for UNISON member queries arriving by phone or email. You will need to provide regular updates to the branch management group (BMG) of matters pending as well as membership, using the appropriate systems. There will be a requirement to maintain and use the UNISON communication distribution platform. You will also need to facilitate and assist in the communication issued to UNISON representatives, members and others identified by the BMG.

Attention to detail is imperative as you will be expected to assist in monitoring the progress of specific case activities and notify the Branch Secretaries of any issues arising appropriately. You will also be involved in the review of existing documentation and provision of advice and guidance to ensure the branch meets its obligations relating to all aspects of its membership. You will be supporting meetings, by taking accurate minutes, notifying the BMG of any outstanding actions, ensuring associated documents are provided and providing accurate membership data.

You will need to have a high level of interpersonal skills including empathy, motivation, listening skills, questioning skills and the ability to build effective relationships across the Trust. This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you. In return we will equip you with the skills, resources and development you need to thrive in your role. You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK