At a Glance
- Tasks: Coordinate patient flow and support ambulance crews in a dynamic environment.
- Company: Join a friendly team in the Operations Delivery Centre of the NHS.
- Benefits: Enjoy competitive salary, generous holiday, and career progression opportunities.
- Other info: Flexible shifts available, including part-time options.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in emergency services or control room environments preferred.
The predicted salary is between 37900 - 44000 € per year.
Are you a keen problem solver with an eye for detail? Then you could be the perfect fit for our Patient Flow Coordinator (PFC) role! Join our small, friendly team in the Operations Delivery Centre (ODC), where you'll benefit from 24/7 support from a dedicated leadership team. This newly refreshed role offers more variety than ever before. No two shifts are the same – one moment you might be supporting a crew with a breakdown, and the next you could be stepping in as a virtual HALO and running a patient cohort. Every action you take is critical in keeping our ambulance crews mobile and caring for the patients of the southwest.
Key Functions:
- HEMS Community Volunteers
- Dispatch Command
- Dispatch Physical HALO support
Our newly designed rotas offer four shifts on duty followed by four rest days. We have rota options with minimal nights and an option with minimal days. We also welcome applicants who would like part‑time hours (in line with the needs of the business).
Job Responsibilities:
The Patient Flow Coordinator plays a vital role in the Operations Delivery Centre, requiring prior experience in emergency services (or equivalent), ideally within a control room (or call centre) environment. The primary responsibility is to optimise the flow of operational ambulance resources by analysing data from the Hospital Handover and Fleet Barriers Dashboards along with other performance metrics, while maintaining accurate handover data quality. Key duties include real‑time communication with ambulance crews via radio and telephone, interpreting the Resource Availability Dashboard, and working collaboratively to remove barriers to patient care. The role supports the principle that no patient should wait unnecessarily for an ambulance and contributes to efficient hospital handovers and movement of our fleet of ambulances. Reporting to the Service Delivery Officer, the coordinator works closely with HALOs, Operations Officers, Community Response Coordinators, EOC staff, and many of our partner agencies.
Benefits:
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Cycle‑to‑work and other salary sacrifice schemes
- Staff networks
- Access to a wide range of discounts from various organisations across the UK
Patient Flow Coordinator in Exeter employer: South Western Ambulance Service
Join our dedicated team as a Patient Flow Coordinator in the Operations Delivery Centre, where you'll enjoy a supportive work culture and a variety of shifts that promote work-life balance. With competitive NHS salaries, generous holiday entitlements, and numerous career progression opportunities, we prioritise your growth and well-being while ensuring you play a crucial role in patient care across the southwest.
Contact Detail:
South Western Ambulance Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Flow Coordinator in Exeter
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they relate to patient care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the Patient Flow Coordinator role is all about optimising resources and tackling challenges, think of examples from your past experiences where you've successfully solved problems under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our friendly team in the Operations Delivery Centre.
We think you need these skills to ace Patient Flow Coordinator in Exeter
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, make sure to highlight any experiences where you've tackled challenges head-on. We love seeing how you approach problems, especially in high-pressure situations like emergency services.
Be Detail-Oriented:Since the role requires a keen eye for detail, include examples that demonstrate your attention to detail. Whether it's managing data or ensuring accurate communication, we want to see how you keep everything on track.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Patient Flow Coordinator role. Mention specific responsibilities from the job description that resonate with your experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our friendly team!
How to prepare for a job interview at South Western Ambulance Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Patient Flow Coordinator role. Familiarise yourself with the key responsibilities and how they contribute to patient care. This will help you articulate your thoughts clearly and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role requires keen problem-solving abilities, prepare examples from your past experiences where you've successfully tackled challenges. Think about situations in emergency services or control rooms where your quick thinking made a difference. Be ready to discuss these during the interview!
✨Communicate Clearly and Confidently
As a Patient Flow Coordinator, you'll need to communicate effectively with various teams. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it's the right fit for you. Consider asking about the team dynamics, the challenges they face, or how success is measured in the role. It’s a great way to demonstrate your enthusiasm!
