At a Glance
- Tasks: Coordinate patient flow and support ambulance crews in a dynamic environment.
- Company: Join a friendly team in the NHS Operations Delivery Centre.
- Benefits: Competitive salary, generous holiday, pension scheme, and career progression.
- Other info: Part-time hours available and excellent staff discounts.
- Why this job: Make a real difference in patient care while enjoying flexible shifts.
- Qualifications: Experience in emergency services or control room environments preferred.
The predicted salary is between 29970 - 36483 € per year.
Are you a keen problem solver with an eye for detail? Then you could be the perfect fit for our Patient Flow Coordinator (PFC) role! Join our small, friendly team in the Operations Delivery Centre (ODC), where you'll benefit from 24/7 support from a dedicated leadership team. This newly refreshed role offers more variety than ever before. No two shifts are the same – one moment you might be supporting a crew with a breakdown, and the next you could be stepping in as a virtual HALO and running a patient cohort. Every action you take is critical in keeping our ambulance crews mobile and caring for the patients of the southwest.
Key Functions:
- HEMS
- Community Volunteers
- Dispatch Command
- Dispatch Physical HALO support
Our newly designed rotas offer four shifts on duty followed by four rest days. We have rota options with minimal nights and an option with minimal days. We also welcome applicants who would like part‑time hours (in line with the needs of the business).
Job Responsibilities:
The Patient Flow Coordinator plays a vital role in the Operations Delivery Centre, requiring prior experience in emergency services (or equivalent), ideally within a control room (or call centre) environment. The primary responsibility is to optimise the flow of operational ambulance resources by analysing data from the Hospital Handover and Fleet Barriers Dashboards along with other performance metrics, while maintaining accurate handover data quality. Key duties include real‑time communication with ambulance crews via radio and telephone, interpreting the Resource Availability Dashboard, and working collaboratively to remove barriers to patient care. The role supports the principle that no patient should wait unnecessarily for an ambulance and contributes to efficient hospital handovers and movement of our fleet of ambulances. Reporting to the Service Delivery Officer, the coordinator works closely with HALOs, Operations Officers, Community Response Coordinators, EOC staff, and many of our partner agencies.
Benefits:
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Cycle‑to‑work and other salary sacrifice schemes
- Staff networks
- Access to a wide range of discounts from various organisations across the UK
Patient Flow Coordinator in Devon employer: South Western Ambulance Service
Join our dedicated team as a Patient Flow Coordinator in the Operations Delivery Centre, where you'll enjoy a supportive work culture and a variety of shifts that promote work-life balance. With competitive NHS salaries, generous holiday entitlements, and numerous career progression opportunities, we prioritise your growth and well-being while ensuring you play a crucial role in patient care across the southwest. Experience the unique advantage of working in a collaborative environment that values every contribution to our mission of efficient ambulance service delivery.
Contact Detail:
South Western Ambulance Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Flow Coordinator in Devon
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles, especially those in emergency services. They can give you insider tips on what the team values and how to stand out.
✨Tip Number 2
Prepare for the unexpected! Since no two shifts are the same, be ready to discuss how you handle diverse situations. Think of examples where you've solved problems on the fly – that’s what they want to hear!
✨Tip Number 3
Show your passion for patient care! During interviews, emphasise your commitment to ensuring no patient waits unnecessarily. Share stories that highlight your dedication to improving patient flow and care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly team at the Operations Delivery Centre.
We think you need these skills to ace Patient Flow Coordinator in Devon
Some tips for your application 🫡
Show Off Your Problem-Solving Skills:In your application, make sure to highlight any experiences where you've tackled challenges head-on. We love a good problem solver, so share specific examples that demonstrate your ability to think on your feet!
Be Detail-Oriented:Since the role requires an eye for detail, ensure your application is free from typos and errors. We appreciate clarity and precision, so take the time to proofread your application before hitting send.
Tailor Your Application:Don’t just send a generic application! Make it personal by aligning your skills and experiences with the key responsibilities mentioned in the job description. We want to see how you fit into our team and the unique value you can bring.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at South Western Ambulance Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Patient Flow Coordinator role. Familiarise yourself with the key responsibilities and how they contribute to patient care. This will help you articulate your thoughts clearly and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
As a PFC, you'll need to think on your feet. Prepare examples from your past experiences where you've successfully solved problems, especially in high-pressure situations. This will demonstrate your ability to handle the dynamic nature of the role.
✨Communicate Clearly and Confidently
Effective communication is crucial in this role. Practice speaking clearly and confidently about your experiences and how they relate to the job. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
