ROC Lead Scheduler - Bristol (NHS AfC: Band 4) - ROC Scheduler - South Western Ambulance Servic[...]

Employer South Western Ambulance Service NHS Foundation Trust Employer type NHS Site St James A Town Bradley Stoke, Bristol Salary £26,530 – £29,114 per annum Salary period Yearly Closing 10/06/2025 23:59

NHS AfC: Band 4

Job overview

Do you have strong administrative skills?

Are you good with attention to detail?

Then look no further!

We are currently looking for a friendly, enthusiastic, and motivated administrator to join the Resource Operations Centre (ROC)team in Bristol. No previous experience is necessary as full training will be provided!

Benefits include:

• Working on a rota that provides rest days on weekdays and the possibility of being able to swap shifts.
• Basic salary range of £26,530 to £29,114 plus unsocial hours pay enhancements*
• Flexible Overtime opportunities
• Annual leave starting at 262.5 hours (approx. 7 weeks) per year, up to a maximum of 307.5 hours (approx. 8.2 weeks)
• Flexible working opportunities
• Employee Assistance programme
• Full training for the role
• Opportunities for on-going personal and professional development
• Future Career Opportunities across the South West
• Access to the National Apprenticeship Programme for fully funded work-based higher education, up to degree level
• Access to Unison, the UK’s largest public services Trade Union
• Staff Discounts from large national retailers to local businesses in a wide range of categories including food and drink, holidays, cars, days out, fashion, gifts, home essentials, insurance, phones and many more!

Main duties of the job

Our Lead Schedulers join us on a 9-month training programme which ensures robust training and support for all of our colleagues. The post holder will need to be organised, reliable, able to prioritise and adaptable to be able to support the office.

ROC Lead Schedulers are responsible for delivering resourcing services to the Trust. This includes planning Relief shifts, processing annual leave requests and allocating annual leave to keep us in line with our KPIs. We manage all sickness calls for the Trust, book specified training days for operational colleagues and support our colleagues with shift swap requests, overtime requests and many other general queries which are managed through numerous Outlook email accounts.

Lead Schedulers also maintain, administer and oversee the Global Rostering System (GRS) for the management of resources and fleet, and the co-ordination of personnel records, rota patterns and abstractions; including the handling of sensitive and confidential information. This will include testing and roll out of software updates, providing help facilities and being responsible for information and records.

ROC Lead Schedulers do not have any line managerial responsibilities but they are relied upon to mentor others in the team. We do want our Lead Schedulers to ‘Lead’ in their given areas and become the experts and be able to work autonomously.

Working for our organisation

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our newfive-year strategy which has continually improving patient care at its very core.

The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

Detailed job description and main responsibilities

For further information about this role please see attached the job description and person specification attached.

Person specification

Education and qualifications

• 4 GCSE’s (or equivalent), Math’s and English mandatory, Grade C or above
• Evidence of competency in IT or Data entry – such as NVQ in Business Admin, CLAIT, C&G ECDL or equivalent experience
• Evidence of higher education or equivalent experience
• Full Driving Licence

Previous experience (Paid/ Unpaid relevant to job)

• Office and Team working experience
• Experience with Microsoft IT package
• Scheduling or resource management experience

Employer certification / accreditation badges

Name Emma Peacey Job title Resource Operations Centre Manager – Bristol Email address emma.peacey@swast.nhs.uk Telephone number 03000331331

#J-18808-Ljbffr