999 Call Handler (Emergency Medical Dispatcher) - Exeter

Join Our Emergency Operations Centre as a Call Handler

Ambulance Service, is the patient breathing?

Do you want to make a difference to our patients as part of a supportive and motivated team?

Would you like NHS Benefits, including generous annual leave entitlement and NHS Pension?

Would you like to develop your career within the Emergency Operations Centre (EOC)?

If you answered yes to these questions, then start your career with the South Western Ambulance Service EOC, where the patient journey begins.

About the Role

When you ring 999, your call goes through to one of our Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact for people experiencing a medical emergency. Not every call will be a matter of life or death, but your listening, interpreting, and dealing with calls will make a vital difference. You will record accurate information, sometimes under difficult circumstances, and offer advice or reassurance. You will enter details onto a computer system about the patient and their condition, establishing the seriousness of the illness or injury to ensure the patient receives the right care at the right time.

Additional Information

• Part-time hours considered through a flexible working application, reviewed case by case.
• This role operates 24/7, 365 days a year, including bank holidays, weekends, days, and nights, with shifts to achieve this.
• Shortlisted candidates will be invited to an assessment centre.
• For more insight, view our video: https://vimeo.com/742269034/8e60f54da6
• We are recruiting to a holding pool for upcoming course intakes.

Why Work With Us?

We provide emergency and urgent care 24/7, operating across the largest ambulance region in England, responding to an average of 2,650 incidents daily. We are committed to delivering the best possible care, reflected in our five-year strategy focused on continually improving patient care.

The role is based in Exeter, a vibrant city with excellent transport links, independent shops, cafes, and bars.

If you embody our values of being one team, compassionate, and innovative, and want to make a real difference, we want to hear from you.

We will provide you with the skills and resources needed to succeed, with opportunities for progression and professional development.

Benefits

• Competitive NHS salary
• Standard 37.5-hour work week
• Holiday entitlement of 27 days, increasing to 29 after 5 years, and 33 after 10 years
• Pay enhancements for out-of-hours, shift, and overtime work
• Generous pension scheme
• Opportunities for career and salary progression
• Car leasing scheme
• Free parking on Trust sites
• Staff networks
• Discounts from various UK organizations

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