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For Companies At a Glance
- Tasks: Provide top-notch service to retailers and solve problems efficiently.
- Company: Join South West Water, a leader in sustainable water services.
- Benefits: Generous holiday allowance, flexible leave options, and employee discounts.
- Why this job: Be part of a diverse team making a real impact on the environment.
- Qualifications: Good education in English and Maths; experience in service roles preferred.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 22700 - 27000 £ per year.
Overview
Join to apply for the Wholesale Service Desk Coordinator role at South West Water.
Location: Exeter. Contract: full-time, fixed term for up to 12 months. Salary: £27,010 per annum plus excellent company benefits and localised incentives.
About the company
At South West Water we believe that the strongest businesses are built on solid, stable foundations — with a vision and culture that give them the freedom to change, improve and innovate. We’re proud to provide reliable, efficient and high-quality drinking water and wastewater services for the South West, and we are committed to reaching net-zero by 2030. We partner with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
Role summary
You will join our team as a Wholesale Service Desk Coordinator, delivering gold standard service to retailers and key stakeholders. Your role is to provide a results-oriented, customer-focused and efficient service aligned with industry-leading performance.
Responsibilities
- Input into the various company systems and Market Operator Interface to meet SLAs
- Provide excellent customer service to retailers and non-household customers by phone and email
- Liaise with key stakeholders to solve problems and ensure processes meet SLAs
- Arrange site visits for meters: repair/install, testing, or other non-household processes
- Update information on new connections to the Wholesaler’s Water and Sewerage Supply System (domestic and non-domestic)
- Review and process applications to be Registered as the Retailer to a newly connected Supply Point
- Review and update temporary and permanent disconnection requests
- Review applications for allowances (volumetric adjustments) and update in the Market Operating system
- Check Wholesaler systems for updates on ongoing work
- Respond to and resolve Retailer and non-household customer enquiries and complaints
- Use online services to determine whether a property is household or non-household
What we are looking for
- Good general standard of education in English and Maths
- Experience of working on a Service Desk or Contact Centre/back office environment
- Excellent oral and written communication skills
- Resilience and ability to stay calm under pressure
- Ability to prioritise and organise
- Ability to work under own initiative and as part of a team to maintain a high level of service
- Desire to progress through a multi-skilled, fast-paced environment
What’s in it for you
We offer an excellent range of benefits, including:
- Generous holiday allowance plus bank holidays
- Buy or sell annual leave for flexibility
- Cycle to Work scheme
- Free car parking at most sites
- Up to 26 weeks’ additional maternity leave
- Parental leave options and flexible time off
- Employee share schemes
- Employee Assistance Programme and wellbeing support
- Discounts on frames and lenses at Specsavers and other perks through Perkbox
- Group discounts and a discretionary bonus
- Competitive contributory pension
Closing Date: 29th September 2025
If you are looking for a new challenge, please click apply now to be considered as our Wholesale Services Coordinator.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. We value diversity and inclusion as essential to our success.
Job details
- Seniority level: Not Applicable
- Employment type: Temporary
- Job function: Other
- Industries: Utilities
Location
Exeter, England, United Kingdom
#J-18808-Ljbffr
Wholesale Service Desk Coordinator employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Service Desk Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at South West Water on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Wholesale Service Desk Coordinator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills, especially in fast-paced environments.
✨Tip Number 3
Show your enthusiasm for the role and the company’s mission during the interview. Mention how you align with their commitment to sustainability and community engagement – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds as they make their decision.
We think you need these skills to ace Wholesale Service Desk Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Wholesale Service Desk Coordinator role. Highlight your relevant experience in service desk environments and showcase how your skills align with the job description.
Showcase Your Communication Skills: Since this role requires excellent communication, be sure to demonstrate your written communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer issues in the past. This will show us that you can handle the fast-paced environment and meet the needs of our stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at South West Water
✨Know the Company Inside Out
Before your interview, take some time to research South West Water. Understand their mission, values, and recent initiatives, especially their commitment to reaching net-zero by 2030. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Wholesale Service Desk Coordinator, you'll be providing top-notch service to retailers and stakeholders. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. Highlight your communication skills and ability to stay calm under pressure.
✨Demonstrate Problem-Solving Abilities
In this role, problem-solving is key. Think of specific situations where you identified a problem, analysed it, and implemented a solution. Be ready to discuss how you approach challenges and ensure that you meet SLAs, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing service requests, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
