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- Tasks: Deliver engaging training sessions for customer service staff and promote a culture of continuous learning.
- Company: Join South West Water, a leader in providing quality water services with a commitment to sustainability.
- Benefits: Enjoy generous holidays, a bonus scheme, health benefits, and ongoing development opportunities.
- Why this job: Be part of a diverse team that values fresh ideas and aims for a sustainable future.
- Qualifications: Experience in customer service or training, strong communication skills, and a collaborative mindset required.
- Other info: This is a 12-month fixed-term contract with a salary up to ÂŁ30,000.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Training Facilitator (FTC) role at South West Water
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At South West Water we believe that the strongest businesses are built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We currently have an opportunity for a Training Facilitator to join our team based in Exeter, Bristol, Redhill.
This is a 12-month fixed-term contract with a competitive salary of up to ÂŁ30,000 per annum, plus a range of excellent benefits.
The Training Facilitator is responsible for delivering high-impact training sessions to new and existing customer service staff, reinforcing a culture of excellence and continuous learning. This role is focused more on delivery and engagement, working in tandem with the Training Specialist who leads design and content creation.
What you’ll be doing:
- Facilitate induction training, soft skills, system usage, and product knowledge sessions. Act as a key point of contact for new starters during early learning phases
- Deliver training sessions to new and existing contact centre employees across all service lines to drive performance improvements
- Act as a training ambassador, promoting best practices and learning culture. Escalate issues or development needs identified during sessions
- Support training specialists in updating content and delivering pilots or refreshers. Gather learning feedback and provide observations on training effectiveness
- Contribute to post-training assessments, knowledge checks learner evaluations, and feedback analysis
- Foster an inclusive, safe and positive learning environment where employees feel confident to participate and develop
- Strong emotional intelligence skills with a strong understanding of behaviours and how to adapt delivery to cater for all types of learning styles
- Coordinate with the wider Customer Strategy and Experience team to ensure training is aligned with operational needs and quality standards
What we are looking for:
- Experience in customer service and/or training delivery
- Confident facilitator with excellent communication and presentation skills
- Ability to engage learners and adapt delivery methods to different learning styles
- Strong organisational and interpersonal skills
- Collaborative mindset, able to work well and contribute within a cross functional team
- Experience with learning systems and platforms beneficial across a customer service contact centre setting
- Knowledge of compliance topics relevant to water utilities (eg PSR, billing regulations)
- Desirable: Level 3 Award in Education and Training (or willingness to achieve it)
What\’s in it for you:
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Closing Date: 12th September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future – Embrace change. Drive Progress. Own the challenge.
Seniority level
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Seniority level
Not Applicable
Employment type
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Employment type
Contract
Job function
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Job function
Human Resources
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Industries
Utilities
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Exeter, England, United Kingdom 1 day ago
Exeter, England, United Kingdom 1 week ago
Exeter, England, United Kingdom 1 day ago
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Training Facilitator (FTC) employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Facilitator (FTC)
✨Tip Number 1
Familiarise yourself with South West Water's values and mission. Understanding their commitment to sustainability and community engagement will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in customer service and training delivery by preparing specific examples of how you've successfully engaged learners in the past. This will demonstrate your ability to adapt your delivery methods to different learning styles, which is crucial for this role.
✨Tip Number 3
Research common compliance topics relevant to water utilities, such as PSR and billing regulations. Being knowledgeable about these areas will not only impress your interviewers but also show that you're proactive and ready to contribute from day one.
✨Tip Number 4
Prepare to discuss your emotional intelligence skills and how they have helped you in previous roles. Being able to demonstrate your understanding of behaviours and adaptability in training delivery will set you apart as a strong candidate for the Training Facilitator position.
We think you need these skills to ace Training Facilitator (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and training delivery. Use specific examples that demonstrate your ability to engage learners and adapt your delivery methods.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development. Mention how your skills align with South West Water's values, particularly in fostering an inclusive learning environment.
Showcase Emotional Intelligence: Emphasise your strong emotional intelligence skills in your application. Provide examples of how you've adapted your training style to cater to different learning preferences in previous roles.
Highlight Collaborative Experience: Mention any experience you have working within cross-functional teams. This is important as the role requires coordination with the wider Customer Strategy and Experience team.
How to prepare for a job interview at South West Water
✨Showcase Your Facilitation Skills
As a Training Facilitator, your ability to engage and connect with learners is crucial. Prepare examples of how you've successfully facilitated training sessions in the past, highlighting your communication and presentation skills.
✨Understand the Company Culture
Familiarise yourself with South West Water's values and mission. Be ready to discuss how you can contribute to their vision of excellence and continuous learning, and how you align with their commitment to diversity and inclusion.
✨Demonstrate Emotional Intelligence
Given the importance of adapting delivery methods to different learning styles, be prepared to discuss your emotional intelligence. Share experiences where you've successfully navigated diverse learner needs and created an inclusive environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability in training situations. Think of scenarios where you've had to adjust your training approach based on feedback or learner engagement, and be ready to share these insights.
