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- Tasks: Deliver engaging training sessions for customer service staff and promote a culture of continuous learning.
- Company: Join South West Water, a leader in providing high-quality water services with a commitment to sustainability.
- Benefits: Enjoy generous holidays, a bonus scheme, health benefits, and ongoing development opportunities.
- Why this job: Be part of a diverse team that values fresh ideas and aims for a better future.
- Qualifications: Experience in customer service or training, strong communication skills, and a collaborative mindset required.
- Other info: Mandatory DBS check required; embrace diversity and inclusion in a supportive work environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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At South West Water we believe that the strongest businesses are built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We currently have an opportunity for a Training Facilitator to join our team based in Exeter, Bristol, Redhill.
Joining us on a full-time permanent basis, you will receive a competitive salary of up to ÂŁ30,000 per annum plus excellent benefits.
The Training Facilitator is responsible for delivering high-impact training sessions to new and existing customer service staff, reinforcing a culture of excellence and continuous learning. This role is focused more on delivery and engagement, working in tandem with the Training Specialist who leads design and content creation.
What you’ll be doing:
- Facilitate induction training, soft skills, system usage, and product knowledge sessions. Act as a key point of contact for new starters during early learning phases
- Deliver training sessions to new and existing contact centre employees across all service lines to drive performance improvements
- Act as a training ambassador, promoting best practices and learning culture. Escalate issues or development needs identified during sessions
- Support training specialists in updating content and delivering pilots or refreshers. Gather learning feedback and provide observations on training effectiveness
- Contribute to post-training assessments, knowledge checks learner evaluations, and feedback analysis
- Foster an inclusive, safe and positive learning environment where employees feel confident to participate and develop
- Strong emotional intelligence skills with a strong understanding of behaviours and how to adapt delivery to cater for all types of learning styles
- Coordinate with the wider Customer Strategy and Experience team to ensure training is aligned with operational needs and quality standards
What we are looking for:
- Experience in customer service and/or training delivery
- Confident facilitator with excellent communication and presentation skills
- Ability to engage learners and adapt delivery methods to different learning styles
- Strong organisational and interpersonal skills
- Collaborative mindset, able to work well and contribute within a cross functional team
- Experience with learning systems and platforms beneficial across a customer service contact centre setting
- Knowledge of compliance topics relevant to water utilities (eg PSR, billing regulations)
- Desirable: Level 3 Award in Education and Training (or willingness to achieve it)
What\’s in it for you:
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Closing Date: 12th September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future – Embrace change. Drive Progress. Own the challenge.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Human Resources
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Industries
Utilities
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Exeter, England, United Kingdom 1 day ago
Exeter, England, United Kingdom 1 week ago
Exeter, England, United Kingdom 1 day ago
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Training Facilitator employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Facilitator
✨Tip Number 1
Familiarise yourself with South West Water's values and mission. Understanding their commitment to sustainability and community engagement will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your experience in customer service and training delivery. Think of specific examples where you've successfully engaged learners or adapted your training methods to different learning styles, as this is crucial for the Training Facilitator role.
✨Tip Number 3
Network with current or former employees of South West Water on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the role.
✨Tip Number 4
Stay updated on compliance topics relevant to water utilities, such as PSR and billing regulations. Demonstrating knowledge in these areas during your discussions will show your commitment to the industry and enhance your candidacy.
We think you need these skills to ace Training Facilitator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and training delivery. Use specific examples that demonstrate your ability to engage learners and adapt your delivery methods.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for training and development. Mention how your skills align with South West Water's values, particularly in fostering an inclusive learning environment.
Showcase Communication Skills: In your application, emphasise your excellent communication and presentation skills. Provide examples of how you've successfully facilitated training sessions or engaged learners in the past.
Highlight Emotional Intelligence: Demonstrate your strong emotional intelligence by discussing how you adapt your training style to cater to different learning preferences. This will show your understanding of diverse learner needs.
How to prepare for a job interview at South West Water
✨Showcase Your Facilitation Skills
As a Training Facilitator, your ability to engage and connect with learners is crucial. Prepare to demonstrate your facilitation skills during the interview by discussing past experiences where you successfully delivered training sessions and adapted your methods to suit different learning styles.
✨Understand the Company’s Values
South West Water places a strong emphasis on their core values: being rock solid, being yourself, and being the future. Familiarise yourself with these values and think of examples from your own experience that align with them. This will show your potential employer that you are a good cultural fit.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and emotional intelligence. Think about how you would handle various training challenges, such as engaging a reluctant learner or addressing feedback from a training session. Be ready to share specific examples.
✨Research Compliance Topics
Since knowledge of compliance topics relevant to water utilities is beneficial, take some time to research key regulations like PSR and billing regulations. Being able to discuss these topics in your interview will demonstrate your commitment to the role and your understanding of the industry.
