Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Service Desk team to provide top-notch IT support and solve tech issues daily.
- Company: South West Water delivers high-quality water services while aiming for net-zero by 2030.
- Benefits: Enjoy flexible working, generous holidays, training opportunities, and discounts on various services.
- Why this job: Be part of a diverse team that values fresh ideas and makes a real impact in the community.
- Qualifications: Experience in IT support and relevant certifications like CompTIA A+ or ITIL are preferred.
- Other info: We celebrate diversity and encourage you to be yourself while contributing to our success.
Powered by Water, Driven by Purpose
Ensure all your application information is up to date and in order before applying for this opportunity.
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UKs most stunning landscapes.
Were proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. xiskglj Our goals? As well as lowering our carbon footprint, were working with partners to plant 300,000 trees, re…
Service Desk Analyst employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITIL processes, as this role heavily relies on ITIL-aligned support management. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to structured IT service delivery.
✨Tip Number 2
Brush up on your technical knowledge of Windows operating systems and networking concepts like TCP/IP and DNS. Being able to discuss these topics confidently during your conversations will show that you're well-prepared for the technical challenges of the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex IT issues in the past. Having specific scenarios ready will help you illustrate your problem-solving skills and customer service experience, which are crucial for this position.
✨Tip Number 4
Network with current or former employees of South West Water if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during interviews.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles similar to a Service Desk Analyst. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about IT support and how your skills align with South West Water's mission. Mention specific experiences that showcase your problem-solving abilities and customer service skills.
Showcase Relevant Certifications: If you have certifications like CompTIA A+, ITIL, or Microsoft Certified Professional, make sure to include them prominently in your application. These qualifications are highly desirable for the role.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with both technical and non-technical colleagues in past positions. This will demonstrate your ability to bridge the gap between IT and users.
How to prepare for a job interview at South West Water
✨Showcase Your Technical Skills
As a Service Desk Analyst, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with Windows operating systems, Microsoft Office Suite, and networking concepts. Highlight any relevant certifications you hold, such as CompTIA A+ or ITIL.
✨Emphasise Customer Service Experience
This role requires excellent communication skills and a friendly approach to problem-solving. Share examples of how you've provided exceptional customer service in previous roles, especially in IT support settings. This will show that you can handle user queries effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Prepare by thinking about how you would handle common IT issues or service requests. This will help you demonstrate your problem-solving abilities and your understanding of ITIL processes.
✨Research South West Water's Values
Familiarise yourself with South West Water's core values and their commitment to sustainability. During the interview, express how your personal values align with theirs, particularly regarding innovation and community impact. This shows you're not just looking for a job, but a place where you can contribute meaningfully.
