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- Tasks: As a Resourcing Analyst, you'll manage resource planning and performance analysis to enhance customer service.
- Company: Join South West Water, a leader in providing quality water services with a commitment to sustainability.
- Benefits: Enjoy generous holidays, health support, a pension scheme, and a cycle-to-work initiative.
- Why this job: Be part of a diverse team that values fresh ideas and drives positive change for the future.
- Qualifications: Level 3 education or equivalent experience is required; strong Excel skills are a plus.
- Other info: This role offers ongoing training and a culture that celebrates diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
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At South West Water we believe that the strongest businesses are built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We’re looking for a Resourcing Analyst to join our Customer Care team and help drive performance through smart resource planning and data-driven insights. This role is critical to ensuring we deliver excellent service to our customers while supporting operational efficiency across Billing, Wholesale, and Telephony teams.
Joining us on a full-time permanent basis, you will receive a competitive salary of £29,000 per annum plus excellent benefits.
What You’ll Be Doing
- Reporting on service levels and performance measures
- Proactive resource planning and trend analysis
- Identifying and mitigating performance risks
- Managing intraday resources and staff scheduling
- Supporting outbound customer campaigns
- Collaborating with IT on telephony improvements
- Testing new lines introduced to the business
What We’re Looking For
- Ability to work under pressure and meet deadlines
- Experience leading and mentoring teams
- Strong initiative and self-management
- Level 3 education standard or equivalent experience (required)
- Strong Microsoft Excel skills (desirable)
What’s In It For You
- We know that the support and commitment of our staff is key to our success, so you’ll receive ongoing development and training for a long-term career with us. We’re proud to have been awarded Investors in People recognition
- In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- Discretionary bonus
- Competitive contributory pension
- Share-save scheme
- Health benefits and wellbeing support
- Group discounts
- Cycle to Work scheme
- Financial support services
- And plenty more!
Closing Date: 4th September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future – Embrace change. Drive Progress. Own the challenge.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development and Sales
-
Industries
Utilities
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Resourcing Analyst employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resourcing Analyst
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Resourcing Analyst, such as resource planning and performance reporting. Understanding these areas will help you speak confidently about how your skills align with the role during any discussions.
✨Tip Number 2
Network with current or former employees of South West Water on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as they are highlighted as desirable for this role. Consider taking an online course or practicing with real data sets to demonstrate your proficiency when discussing your capabilities.
✨Tip Number 4
Prepare examples of how you've successfully managed resources or led teams in previous roles. Being able to share specific instances where you've driven performance will make you stand out during interviews.
We think you need these skills to ace Resourcing Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Resourcing Analyst position. Understand the key responsibilities and required skills, such as resource planning and data analysis, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience that aligns with the role's requirements. Mention specific instances where you've successfully managed resources or improved performance metrics, as this will demonstrate your capability.
Showcase Your Skills: Make sure to highlight your strong Microsoft Excel skills and any other relevant technical abilities. If you have experience with data-driven insights or performance reporting, include these details to strengthen your application.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for joining South West Water. Mention their commitment to sustainability and how your values align with their mission, which can set you apart from other candidates.
How to prepare for a job interview at South West Water
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Resourcing Analyst. Familiarise yourself with resource planning, performance measures, and data analysis as these are key aspects of the job.
✨Showcase Your Excel Skills
Since strong Microsoft Excel skills are desirable for this role, be prepared to discuss your experience with Excel. Consider bringing examples of how you've used Excel for data analysis or reporting in previous roles.
✨Demonstrate Your Initiative
The company values strong initiative and self-management. Be ready to share examples of how you've taken the lead on projects or improved processes in past positions.
✨Align with Company Values
South West Water emphasises their core values: being rock solid, being yourself, and embracing change. Prepare to discuss how your personal values align with theirs and how you can contribute to their culture.
