At a Glance
- Tasks: Maintain and operate the water distribution network while delivering top-notch customer service.
- Company: Join South West Water, a leader in the UK water sector with a focus on sustainability.
- Benefits: Structured development pathway, industry-recognised qualifications, and a supportive work environment.
- Other info: Diverse and inclusive culture where your uniqueness is celebrated.
- Why this job: Make a real impact on water services and contribute to a greener future.
- Qualifications: GCSEs in Maths, English, and Science; strong IT skills; full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Powered by Water, Driven by Purpose. South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
About the Role
We are seeking a proactive and customer-focused Network & Customer Service Technician to join our Drinking Water Services team to cover the Redruth, Penzance and Truro area. In this role, you will play a vital part in maintaining and operating the water distribution network while delivering excellent customer service. You will take a hands-on approach to resolving network issues, responding to customer queries, and ensuring the safe and efficient delivery of water services. Collaboration with internal teams, contractors, and stakeholders is key to maintaining service standards and customer satisfaction. Due to the nature of the role, participation in a standby rota and flexible working arrangements is required.
Key Responsibilities
- Deliver high levels of customer service, taking ownership of customer enquiries and complaints through to resolution
- Maintain and repair water network assets to minimise supply interruptions and protect water quality
- Support the delivery of company performance commitments, including ODI and CMEX targets
- Complete risk assessments and maintain accurate records of all operational activities
- Respond to and manage supply interruption events, including mitigation activities such as safe zoning and alternative water supply deployment
- Ensure compliance with water quality regulations and maintain customer confidence in services
- Carry out planned and reactive maintenance across the network, including:
- Managing burst main events
- Flushing and filtering
- Leak detection
- Pressure control valve maintenance
- Stop tap repairs and replacements
- Meter installations and replacements
- No-dig repair techniques
- Work collaboratively with internal teams, contractors, and partners to deliver efficient and cost-effective operations
Progression & Development
This role offers a structured development pathway through a progression scheme (Levels 1-5). You will have the opportunity to achieve industry-recognised qualifications, including a Level 3 Diploma in Water Operations or Management, fully funded by the company.
Essential Requirements
- GCSEs (or equivalent) at grades A-C, including Maths, English, and Science
- Experience working in standby or emergency response environments
- Strong IT skills (MS Office, GIS systems, work management tools, data logging)
- Full, clean UK driving licence
- Willingness to work out of hours on standby
- Working in a physically demanding environment
Desirable Skills & Experience
- ONC, NVQ, or City & Guilds qualification in a relevant discipline
- Streetworks qualification (NRSWA units 2 & 10 - practitioner/supervisor)
- Experience in water distribution or similar operational environment
- Understanding of hydraulic water distribution systems or related technical field
Closing Date: 13th July 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
NETWORK TECHNICIAN in Redruth employer: South West Water
At South West Water, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions directly impact the community and the environment. With a strong commitment to employee development, including fully funded industry qualifications and a clear progression pathway, we empower our team members to grow their careers while enjoying the stunning landscapes of the South West. Join us in our mission to provide safe drinking water and sustainable services, all while fostering a culture of inclusion and belonging.
