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- Tasks: Lead a team to enhance customer satisfaction and manage daily operations.
- Company: A leading UK water utility company focused on customer care.
- Benefits: Competitive salary, generous benefits, and commitment to your professional growth.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Strong leadership and operational management skills, plus a related degree.
- Other info: Permanent, full-time role with opportunities for career advancement.
The predicted salary is between 59000 - 59000 £ per year.
A UK water utility company is seeking a Customer Care Manager in Redhill to lead the billing and operational networks customer care team. The successful candidate will be responsible for daily operations, driving customer satisfaction, and coaching high-performing teams.
Applicants should possess strong leadership and operational management skills, along with a related degree. This permanent, full-time position offers a competitive salary of £59,000 per annum plus generous benefits and a commitment to ongoing development.
Customer Care & Billing Operations Manager — Car Allowance in Redhill employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care & Billing Operations Manager — Car Allowance in Redhill
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you an edge in landing that Customer Care Manager role.
✨Tip Number 2
Prepare for the interview by researching common questions for leadership roles. We recommend practising your answers with a friend or in front of a mirror. Show them you’re not just about operations but also about inspiring your team!
✨Tip Number 3
Don’t forget to showcase your achievements! When discussing your experience, highlight specific examples where you improved customer satisfaction or led a successful project. We want to see those numbers and results!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Customer Care & Billing Operations Manager position!
We think you need these skills to ace Customer Care & Billing Operations Manager — Car Allowance in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your leadership and operational management skills, and don’t forget to mention any relevant experience in customer care. We want to see how you can drive customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Customer Care & Billing Operations Manager role. Share specific examples of how you've led teams and improved operations in the past.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just duties. Use numbers and metrics where possible to demonstrate how you've made a positive impact in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at South West Water
✨Know the Company Inside Out
Before your interview, make sure you research the UK water utility company thoroughly. Understand their values, mission, and recent developments in customer care and billing operations. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Care & Billing Operations Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led teams or improved operational processes. Be ready to discuss how you can motivate and coach high-performing teams to drive customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in customer care situations. Think of specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your operational management skills and ability to handle real-life situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to customer satisfaction or how they measure success in the billing operations team. This shows that you're not just interested in the job, but also in contributing to the company's goals.
