At a Glance
- Tasks: Monitor real-time operational data and support decision-making for service continuity.
- Company: South West Water, part of Pennon Group, focuses on sustainable water services in the UK.
- Benefits: Salary of £39,448 with a structured environment and opportunities for career growth.
- Other info: The role operates on a 24/7 rotating shift pattern in Exeter.
- Why this job: Join a critical function in a supportive team-focused environment.
- Qualifications: Strong analytical skills, confidence with data, and excellent communication abilities required.
The predicted salary is between 39448 - 39448 £ per year.
Powered by Water, Driven by Purpose. South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife.
We are currently recruiting for Control Room Technicians to join our 24/7 operational team based in Exeter.
Salary: £39,448 (£32,873 Basic + Shift Allowance)
Working at the heart of our operation, the Control Room plays a critical role in monitoring performance, responding to live operational activity, and ensuring consistent service delivery. This is a great opportunity to join a fast-paced, structured environment where teamwork, accuracy, and real-time decision-making are key. We are looking for individuals who can confidently interpret data, manage competing priorities, and contribute to maintaining a safe and efficient operation.
What You'll Be Doing:
- Monitoring and interpreting real-time operational data
- Supporting effective decision-making to maintain service continuity
- Communicating clearly with operational teams and stakeholders
- Managing multiple tasks in a fast-moving environment
- Identifying risks and supporting performance improvements
Shift Pattern: This role operates on a 24/7 rotating shift pattern: 6 days on, 4 days off (2x mornings, 2x afternoons, 2x nights). Shift times: 06:30 - 15:05, 14:30 - 23:05, 22:30 - 07:05. You'll be part of a team of seven technicians providing continuous coverage.
What we're looking for:
- Strong analytical and problem-solving skills
- Confidence working with data and systems (Excel / reporting tools)
- High attention to detail and a structured approach
- Excellent communication and teamworking skills
- The ability to stay calm and effective under pressure
- A proactive, reliable, and accountable mindset
Why Join Us?
- Join a critical function at the centre of operations
- Be part of a supportive, team-focused environment
- Develop valuable analytical and operational skills
- Opportunities to grow within a structured environment
Closing Date: 1st July 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Control Room Technician in Plymouth employer: South West Water
South West Water is committed to sustainability, aiming to plant 300,000 trees and restore peatlands. Located in Exeter, the company offers a salary of £39,448 and fosters a culture of inclusion and diversity. Join a dedicated team of seven technicians ensuring reliable water services across stunning landscapes.
