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- Tasks: Manage customer cases and provide excellent service in debt resolution.
- Company: Join a leading company in the South West with a supportive culture.
- Benefits: Competitive salary, generous holiday allowance, health benefits, and ongoing training.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: GCSEs in English and Maths, strong communication, and negotiation skills.
- Other info: Opportunity for career growth in a progressive environment.
The predicted salary is between 27010 - 37814 £ per year.
We currently have a Litigation Case Coordinator position available to join our team working in Bournemouth. Joining us on a full-time, permanent basis, you will receive a competitive salary of £27,010 per annum plus excellent benefits whilst working within a progressive and supportive environment. About the role: We are looking for a reliable Litigation Case Coordinator who wants to work in a progressive and supportive environment. The role involves providing excellent customer service to our customers who have outstanding debt which will need to be managed through our Litigation and Enforcement processes, deciding on the most appropriate course of action What you will be doing: * Taking ownership of customers issues, relieving customers stress while guiding them to a quick and easy resolution with minimum effort from our customers * Showing initiative in offering a bespoke service and SWW (South West Water)/BW (Bournemouth Water) offerings based on customers individual circumstances * Developing a comprehensive grasp of disengaged customer’s circumstances to enable an appropriate payment arrangement and affordability plan to be agreed, or to highlight the ramifications of non-payment * Solving the customer’s initial query and identifying future problems whilst proactively identifying any future benefits or requirements the customer might have * Sharing insights with peers and management. With alignment to our company values, promote a collaborative approach to continuously improving our customer service experience * Working will involve incoming and outbound telephone contacts, written correspondence, non-contact administration and representing the Client in contact with third parties and customer representatives and maintaining accurate records of contact with customers utilising our CRM system * Managing individual customer cases using appropriate Litigation and Enforcement strategies to maximise debt collection whilst adhering to Court process What we are looking for: * Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths * Excellent communication skills, including: * Able to lead discussions * Communicates confidence through positive language making own decisions (where necessary) via the telephone * Strong negotiation and reasoning skills * Evidence you can work under pressure ensuring that strict timelines/deadlines are achieved * Open and honest demeanour, sincerity whilst remaining tactful * Friendly and socially confident, with a willingness to engage with others * Confidence to direct and manage a call through to resolution * Forward thinker who shows initiative and takes ownership * Advocate of Innovation What\’s in it for you: We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Access to the Company Sharesave Scheme Various health benefits And more
Litigation Case Coordinator employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Litigation Case Coordinator
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if this is the right fit for you too!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Litigation Case Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Litigation Case Coordinator role. Highlight your customer service experience and any relevant achievements that show you can handle debt management effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've taken ownership of customer issues in the past and how you can bring that same initiative to us.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application showcases your ability to lead discussions and negotiate effectively. Use clear and positive language throughout your application to demonstrate your confidence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at South West Water
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Litigation Case Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing customer cases and providing excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you led discussions or resolved conflicts. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in the past, especially in high-pressure situations. The interviewer will want to see your ability to think on your feet and come up with solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Emphasise Your Initiative and Ownership
The role requires someone who takes ownership and shows initiative. Prepare to share examples where you've gone above and beyond to resolve issues or improve processes. This will illustrate your proactive approach and align with the company's values of collaboration and innovation.