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- Tasks: Support the Laboratory by managing samples and providing customer assistance.
- Company: Join South West Water, a leader in sustainable water services in the beautiful South West.
- Benefits: Enjoy generous holidays, a bonus, pension scheme, and various discounts.
- Why this job: Be part of a diverse team committed to innovation and environmental sustainability.
- Qualifications: 5 GCSEs including English and Maths; office and customer service experience preferred.
- Other info: Mandatory DBS check required; we celebrate diversity and inclusion.
The predicted salary is between 21000 - 30000 £ per year.
Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK\’s most stunning landscapes.
We\’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we\’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you\’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
Experienced in administration and looking for a new opportunity?
We\’re recruiting for a Customer Support Assistant to join our laboratory team based out of our Exeter Laboratory in Countess Wear . This is a full-time position, providing key support to our lab team, offering a salary of £26,914 per annum, plus a range of company benefits.
The Customer Support Assistant provides administrative support to the Laboratory, acting as a liaison with its internal and external customers.
What you\’ll be doing:
- Liaising with Laboratory customers (internal and external) to provide effective customer support.
- Support the administration of procurement activities for the Laboratory using ELLIPSE.
- Receipt and registration of samples received for regulatory and commercial purposes using LIMS Sample Manager.
- Run reports to monitor samples received and act to resolve any deficiencies to ensure samples are analysed according to customer expectations.
- Liaise with subcontractors, providing results and entry of returning sample data.
- Display high standards of performance and quality control in keeping with regulatory standards and policies.
- Assist with occasional local off-site collection or delivery of samples.
- Other office-based general administration and occasional other duties which may include out of hours or weekend working).
What we\’re looking for:
- 5 GCSEs grade A-C including English and Maths, or Science (or equivalent qualifications).
- Previous experience within an office administration role and customer facing role.
- The ability to work independently and as part of a team.
- Knowledge and experience using Microsoft Office packages and SharePoint.
- A flexible, proactive approach to work and changing work environment.
What\’s in it for you:
- Generous annual leave with the ability to buy/sell to increase your flexibility.
- Access to thousands of discounts and everyday savings through Pennon Perks.
- Cycle to Work Scheme – supporting sustainable travel at a discounted rate.
- Comprehensive family leave package.
- Company bonus scheme – celebrate in our shared success.
- Competitive pension scheme – helping to build your financial future.
- Employee Assistance Programme with 24/7 support.
Closing Date:
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future – Embrace change. Drive Progress. Own the challenge.
Laboratory Customer Support Administrator employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the Laboratory Information Management System (LIMS) as it's a key part of the role. Understanding how to navigate and utilise LIMS will not only help you in the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your customer service skills, as this position involves liaising with various stakeholders. Practising scenarios where you handle customer inquiries or resolve issues can give you an edge during discussions with the hiring team.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've maintained quality control in previous roles. Being able to articulate specific instances where your diligence made a difference will resonate well with the interviewers.
✨Tip Number 4
Research South West Water's commitment to sustainability and community engagement. Being knowledgeable about their initiatives will not only impress them but also show that you're genuinely interested in being part of their mission.
We think you need these skills to ace Laboratory Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Laboratory Customer Support Administrator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience in office administration or customer-facing roles. Provide specific examples of how you have demonstrated strong communication skills, attention to detail, and a methodical approach in your past positions.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office packages, spreadsheets, and SharePoint. If you have a scientific background or relevant qualifications, be sure to include these as well, as they are desirable for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in working for South West Water. Discuss how your values align with their core values and how you can contribute to their mission.
How to prepare for a job interview at South West Water
✨Showcase Your Communication Skills
As a Laboratory Customer Support Administrator, effective communication is key. Be prepared to discuss examples of how you've successfully liaised with customers or team members in previous roles, highlighting your ability to convey information clearly and concisely.
✨Demonstrate Attention to Detail
This role requires exceptional attention to detail, especially when handling samples and data. During the interview, share specific instances where your meticulous nature has positively impacted your work, such as catching errors or improving processes.
✨Familiarise Yourself with LIMS
Since you'll be using LIMS Sample Manager, it's beneficial to have a basic understanding of laboratory information management systems. If you have experience with similar software, mention it, and express your willingness to learn quickly if you're not already familiar.
✨Emphasise Teamwork Experience
The job involves working closely with various stakeholders, including subcontractors and internal teams. Be ready to discuss your experience in team settings, focusing on how you contribute to group success and handle challenges collaboratively.