Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage incident responses and drive sustainable changes.
- Company: Join South West Water, committed to innovation and environmental impact.
- Benefits: Competitive salary, company car, and excellent benefits package.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in emergency planning and managing teams in a regulated environment.
- Other info: Diverse culture that values inclusion and celebrates uniqueness.
The predicted salary is between 50000 - 61000 £ per year.
Overview
At South West Water we believe that the strongest businesses are built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate. We\\\’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we\\\’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. Are you looking for a leadership role where you can inspire your teams to make sustainable changes that have a positive impact on the local environment?
We have a role which will drive innovation and to deliver measurable impact within our Service & Support Centre team in our Operations business. As our Incident Response Manager, you provide strategic direction to ensure the business can respond to all incidents with an operational impact. Based in our Head Office in Exeter, you will receive an annual salary of £58,000 – £61,000 plus a company car and excellent benefits.
Responsibilities
- Lead a team of 24/7/365 Incident Controllers who manage incident responses across our business, minimising disruption, environmental impacts and inconvenience to customers.
- Accountable for the Company\\\’s planning and preparedness approaches to protect and maintain our organisational capability to deliver core services and to anticipate and plan for major incidents.
- Accountable for managing the incident process for business impacting incidents, ensuring that service resolution options are managed with urgency, care and professionalism.
- Responsible for owning incident and problem resolution, working collaboratively across multiple departments to identify root cause.
- Represent the business on internal and external forums relating to business continuity, emergency planning and incident management.
- Responsible for keeping incident management teams from across the business aligned, supporting them in making key decisions and ensuring every member\\\’s skills are used to their full potential when it matters most.
- Review, refresh and implement robust incident response processes and procedures to support the business in the effective and efficient management of events and incidents with an operational impact.
- Prepare corrective strategies and investment plans for areas of emerging risk and implement timely and proportionate continuity/recovery plans.
- Work with Operational teams to ensure supplementary support mechanisms, such as Alternative Water Supply (AWS) arrangements and emergency power generation assets are robust, fit for purpose and routinely tested/exercised.
- Work with the Business Continuity Manager and functional leads to develop and implement a training and development framework for the wider business with the aim of widening the footprint of competent personnel able to support Operations during events and incidents.
- Develop and implement a training and development framework for the wider business with the specific aim of widening the footprint of competent personnel able to support Operations during events and incidents.
- Lead by example, acting as a role model to effectively embed our values and drive innovation across the team and wider.
- Demonstrable experience of working at a senior level within a complex organisation.
Qualifications
- Professional qualification in Emergency Planning or Business Continuity.
- Chartered membership of a relevant professional body.
- Experience of water industry regulatory frameworks or equivalent experience of operating in a regulated environment.
- Experience of working within a pressurised 24/7 service environment.
- Experience of managing teams/projects with a mix of internal and external resources.
- Confident and clear communicator, comfortable in presenting complex information to a diverse range of internal and external stakeholders.
- Ability to assimilate complex data from multiple sources and to provide assurance over regulatory data returns and consultations.
- A strategic thinker, able to exploit opportunities for growth and embrace innovation to drive operational efficiency and best value.
- Knowledge of continuous improvement techniques, able to analyse business processes and implement corrective action plans.
Additional information
Closing Date: 3rd October 2025. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid, Be You, Be the Future.
#J-18808-Ljbffr
Incident Response Manager employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Response Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at South West Water on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. It’s all about making those connections!
✨Tip Number 2
Prepare for situational questions! As an Incident Response Manager, you’ll need to demonstrate your problem-solving skills. Think of past incidents you've managed and how you handled them. Be ready to share these stories during your interview.
✨Tip Number 3
Show your passion for sustainability! South West Water is all about making a positive impact on the environment. Be sure to highlight any relevant experience or initiatives you’ve been involved in that align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at South West Water!
We think you need these skills to ace Incident Response Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with our mission at South West Water. Share why you’re excited about making a positive impact in the community.
Tailor Your CV: Make sure your CV is tailored to the Incident Response Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how your background can contribute to our goals!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the clarity we value in our operations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at South West Water
✨Know Your Incident Management Inside Out
Make sure you’re well-versed in incident management processes and frameworks. Brush up on your knowledge of emergency planning and business continuity, as these will be key topics during your interview.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead teams effectively, especially in high-pressure situations. Think about times when you’ve inspired your team or made critical decisions that had a positive impact.
✨Understand the Company’s Vision
Familiarise yourself with South West Water’s commitment to sustainability and innovation. Be ready to discuss how your values align with theirs and how you can contribute to their ambitious goals, like reaching net-zero by 2030.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process and decision-making strategies when managing incidents, ensuring you highlight collaboration across departments.
