\u003cfigure data-alignment=\"center\" class=\"relative\" style=\"width:fit-content;margin-left:auto;margin-right:auto;\"\u003e\u003cimg src=\" " alt=\"RS4252_SWW_Stack 2lines_colour.png\" title=\"\" width=\"179\" height=\"124\" data-alignment=\"center\" style=\"width:179px;max-width:179px;height:124px;\"\u003e\u003c/figure\u003e\u003cp\u003e\u003cstrong\u003ePowered by Water, Driven by Purpose\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eSouth West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes.\u003c/p\u003e\u003cp\u003eWe're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.\u003c/p\u003e\u003cp\u003eWhether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.\u003c/p\u003e\u003cp\u003eReady to make a splash? \u003cstrong\u003eJoin our team today.\u003c/strong\u003e\u003c/p\u003e\u003chr\u003e\u003cp\u003eWe have an opportunity available for a \u003cstrong\u003eRegional Controller\u003c/strong\u003e to join our team and play a vital role in delivering central operational control across Wastewater Services regions.\u003c/p\u003e\u003cp\u003eIn this fast-paced and critical role, you'll work closely with regional operational teams, planners, and central functions to coordinate real-time responses to alarms and incidents, ensuring wastewater assets are managed safely and efficiently.
You'll help drive a proactive approach to regulatory compliance and pollution risk mitigation, minimising environmental impact while maintaining service excellence.\u003c/p\u003e\u003ch3\u003eWhat you'll be doing:\u003c/h3\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eMonitor, operate, and intervene remotely on WWS assets using key operational systems (e.g.
FFP, Lightfoot and other relevant platforms).\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eMaintain real-time visibility of asset performance across the designated region.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003ePerform real-time alarm monitoring and management across wastewater assets.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eTriage, prioritise, and support early resolution of all P3 and P4 alarms in line with agreed Service Level Agreements (SLAs).\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eEscalate issues appropriately to operational teams where required.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eAct as a central coordination point between field colleagues, operational teams, and planning and scheduling teams to optimise response effectiveness.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eProvide clear, timely communication to ensure aligned and efficient delivery of reactive and planned activities.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eSupport pollution response activities led by WWS Central Technicians\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eEnsure timely coordination and communication to minimise environmental impact and support effective resolution of pollution incidents.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eTrack weather conditions using systems such as CIRT/DTN.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eTrigger Wet Weather escalation processes when required.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eCoordinate regional response activities to mitigate the impacts of adverse weather conditions.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eDevelop and embed weather-related processes to inform both planned and reactive work, based on short- and medium-term forecasts.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eProvide operational cover for other WWS Regional Controllers as required.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eSupport additional roles within the WWS Central Control Room team to maintain service continuity.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003eWhat we are looking for:\u003c/h3\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eExperience working within wastewater, water, utilities, or a similarly operationally critical environment\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDemonstrable experience in incident, alarm, or control room operations, or a comparable coordination role\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eProven ability to support or coordinate reactive operational responses, including incident or pollution events\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eGood understanding of regulatory compliance within an operational or environmental setting\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience working with field-based teams and planning/scheduling functions to optimise resource deployment\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eConfidence using real-time data and monitoring systems to inform operational decision-making\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eQualifications \u0026amp; Experience:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRequired:\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eMinimum of 5 GCSEs (or equivalent), including Maths, English, and a Science subject\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eDesirable:\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eA-levels or recognised Water Industry qualifications\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eWastewater operations experience\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003e\u003cstrong\u003eWhat's in it for you:\u003c/strong\u003e\u003c/h3\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eGenerous holiday allowance with the ability to buy and sell annual leave for added flexibility.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCompetitive company pension scheme.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eTraining and development within the role.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAccess to thousands of discounts and vouchers through Pennon Perks.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e24/7 support with our Employee Assistance Programme.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDiscretionary bonus.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCycle to work scheme.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAnd more!\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003chr\u003e\u003cp\u003e\u003cstrong\u003eClosing Date: 1st November 2026\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe may close this vacancy early if we receive a high volume of applications.
We encourage you to apply as soon as possible.\u003c/p\u003e\u003cp\u003e\u003cem\u003ePlease note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.\u003c/em\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBe yourself, we like it that way.\u003c/strong\u003e Together, we will build a culture of belonging, where inclusion is instinctive.
Diversity is our strength and a reflection of our communities.
We care, we value everyone, we celebrate uniqueness.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eOur core values, which are essential to our success, are:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBe Rock Solid\u003c/strong\u003e
- Build trust and be trusted.
Be the one we all look to and can depend on.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBe You \u003c/strong\u003e- We want you to bring your best everyday.
Be yourself and make your mark in your individual way.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBe the Future\u003c/strong\u003e
- Embrace change.
Drive Progress. xiskglj
Own the challenge.\u003c/p\u003e\u003cfigure data-alignment=\"left\" class=\"relative\" style=\"width:fit-content;margin-left:0px;margin-right:auto;\"\u003e\u003cimg src=\" " alt=\"Values\" title=\"\" width=\"467\" height=\"117\" data-alignment=\"left\" style=\"width:467px;max-width:467px;height:117px;\"\u003e\u003c/figure\u003e\u003cp\u003e\u003c/p\u003e
Regional Controller in Heavitree employer: South West Water
At South West Water, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee health and wellbeing. With a commitment to sustainability and community engagement, our Occupational Health and Wellbeing Lead will have the unique opportunity to shape impactful programmes while enjoying generous benefits, including 30 days of annual leave. Join us in making a meaningful difference in the lives of our employees and the environment.
