At a Glance
- Tasks: Support the Leakage Delivery team with admin tasks and customer communications.
- Company: Join South West Water, a leader in the UK water sector focused on sustainability.
- Benefits: Competitive salary, excellent company perks, and a chance to make a difference.
- Other info: 9-month contract with opportunities for career growth in a dynamic environment.
- Why this job: Be part of a team dedicated to environmental impact and community support.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 20790 - 25410 £ per year.
Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes.
We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Our goals?
As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash?
Join our team today.
About The Role
- We currently have afantastic opportunity available for a
- Customer Leakage Administrator to join our team based in
- Exeter ,
Devon or Cornwall . You will join us on a full-time, 9 month contract , and in return, you will receive a competitive salary plus a range of excellent company benefits + rewards.
As a Leakage Administrator you will provide clerical and administrative support to the Leakage Delivery team in the general to enable effective day-to-day delivery of leakage tasks and will be reporting into the Leakage Administrator Supervisor.
What You'll Be Doing
- Monitor Leakage Inboxes and workflow queues and assist in dealing with customer contacts when appropriate.
- Deal with telephone enquires where appropriate.
- Maintain effective communication with the area leakage team including maintaining work schedules for DMA's, organising venues for meetings and organising catering when required.
- Work with the Leakage Admin Team Supervisor to support the customer leakage workflow, planning for Leakage Field teams and creating cases, maintaining accurate reports and ensuring SLAs are met, and ensuring all case histories are maintained and kept up to date.
- Follow up with key service providers (internal and external) to ensure levels of service to the Field based Leakage Delivery Team is effective.
- Deal with field, depot and leakage administration requests including ordering materials and consumables, post.
- Take minutes of meetings as and when required. Meetings may be at various venues across the are...
Customer Leakage Administrator (9 month Contract) in Falmouth employer: South West Water
At South West Water, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee health and wellbeing. With a commitment to sustainability and community engagement, our Occupational Health and Wellbeing Lead will have the unique opportunity to shape impactful programmes while enjoying generous benefits, including 30 days of annual leave. Join us in making a meaningful difference in the lives of our employees and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Leakage Administrator (9 month Contract) in Falmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South West Water. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South West Water before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Leakage Administrator (9 month Contract) in Falmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South West Water:Your cover letter is your chance to shine! Tell us why you want to work at South West Water specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South West Water!
How to prepare for a job interview at South West Water
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
