At a Glance
- Tasks: Lead customer research programmes and translate insights into strategic decisions.
- Company: Join South West Water, part of the innovative Pennon Group.
- Benefits: Enjoy hybrid working, competitive salary, and a chance to make an impact.
- Other info: 12-month fixed-term role with opportunities for growth.
- Why this job: Influence customer experience and drive change across our network.
- Qualifications: Experience in customer research and strong collaboration skills.
The predicted salary is between 50000 - 55000 £ per year.
South West Water, part of the Pennon Group, is seeking a Customer Research Manager to join our Customer team. Based out of Bristol, Exeter or Redhill, this 12-month fixed-term maternity cover role offers hybrid working and the chance to influence strategic decisions through customer insight across our network.
You'll lead design, management and delivery of customer research programmes, translate findings into actionable insights, and collaborate with multiple teams to improve customer experience.
Senior Customer Insight Manager (12‑month FTC) in Exeter employer: South West Water
At South West Water, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and sustainability. Our employees benefit from opportunities for personal and professional growth, alongside the chance to contribute to meaningful environmental initiatives in one of the UK's most beautiful regions. Join us in making a difference while enjoying a fulfilling career in the water sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Insight Manager (12‑month FTC) in Exeter
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like South West Water.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like South West Water. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Senior Customer Insight Manager (12‑month FTC) in Exeter
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to South West Water.
How to prepare for a job interview at South West Water
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in South West Water's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services South West Water offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
