South West Water is seeking a Head of Voice of the Customer to place the customer at the heart of every decision. You’ll shape and drive the VoC and Consumer Involvement agenda, embedding customer insight across the organisation to influence strategy, investment and regulatory outcomes.
You’ll build a customer-centric operating model, create a single view of the customer, and lead a high‑performing team to turn lived experiences into tangible service improvements and performance gains.
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Chief Customer Insight & VoC Strategy Lead in Exeter employer: South West Water
At South West Water, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee health and wellbeing. With a commitment to sustainability and community engagement, our Occupational Health and Wellbeing Lead will have the unique opportunity to shape impactful programmes while enjoying generous benefits, including 30 days of annual leave. Join us in making a meaningful difference in the lives of our employees and the environment.
