At a Glance
- Tasks: Resolve customer billing enquiries and provide top-notch service through written correspondence and calls.
- Company: Join South West Water, a leader in the UK water sector with a focus on sustainability.
- Benefits: Enjoy a competitive salary, career development, and the chance to make a positive impact.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that values your input and helps shape a greener future.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Powered by Water, Driven by Purpose. South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and supporting farmers and landowners to improve water quality and wildlife.
This is an exciting opportunity to join our Billing Back Office team as a Customer Care Representative, reporting to the Billing Back Office Team Manager on a full-time permanent basis.
About the RoleThis is a front-line role focused on resolving customer billing enquiries quickly and effectively, primarily through written correspondence, with outbound calls where needed. You'll be empowered to provide clear solutions, reassurance, and a high standard of customer service while managing account amendments, corrections, and complex billing queries. You'll work closely with internal teams and act as a point of contact for customers.
Customer Care Representative - Billing Back Office in Devon employer: South West Water
At South West Water, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and innovation. Our commitment to employee growth is evident through various training programmes and career advancement opportunities, all while working in the breathtaking landscapes of the South West. Join us to be part of a purpose-driven team dedicated to making a positive impact on the environment and our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative - Billing Back Office in Devon
✨Tip Number 1
Research the company and its values before your interview. Knowing about South West Water's commitment to sustainability and community can help you connect your personal values with theirs, making you a more appealing candidate.
✨Tip Number 2
Practice common customer service scenarios that might come up in the role. Think about how you'd handle billing queries or difficult customers, and be ready to share your thought process during the interview.
✨Tip Number 3
Showcase your communication skills! Since this role involves a lot of written correspondence, be prepared to demonstrate your ability to convey information clearly and effectively, whether in your interview or through follow-up emails.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the team at South West Water.
We think you need these skills to ace Customer Care Representative - Billing Back Office in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Care Representative role. Highlight your experience with customer service and any relevant skills that align with resolving billing enquiries. We want to see how you can make a splash in our team!
Showcase Your Communication Skills:Since this role involves a lot of written correspondence, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Highlight Problem-Solving Abilities:As a Customer Care Representative, you'll be tackling complex billing queries. Share examples from your past experiences where you've successfully resolved issues or provided solutions. We love seeing how you approach challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at South West Water!
How to prepare for a job interview at South West Water
✨Know Your Stuff
Before the interview, make sure you understand the basics of billing processes and customer service. Familiarise yourself with common billing issues and how to resolve them. This will show that you're proactive and ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
Since this role involves a lot of written correspondence, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer queries in the past, as this will demonstrate your ability to communicate effectively.
✨Emphasise Teamwork
Highlight your experience working in teams, especially in customer care settings. Discuss how you’ve collaborated with others to solve problems or improve processes. This will resonate well, as the role requires close cooperation with internal teams.
✨Align with Their Values
Research South West Water’s commitment to sustainability and community support. Be ready to discuss how your personal values align with their goals, such as lowering carbon footprints and improving water quality. This shows that you’re not just looking for a job, but you genuinely care about their mission.
