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- Tasks: Support customers with leak issues and promote water efficiency in a friendly, engaging manner.
- Company: Join South West Water, a leader in the UK water sector focused on sustainability.
- Benefits: Competitive salary, generous holiday allowance, and access to discounts and wellbeing support.
- Why this job: Make a real impact on communities and the environment while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hours, career progression opportunities, and a culture of inclusion.
The predicted salary is between 29291 - 36932 £ per year.
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
We're recruiting for a Customer Leakage Technician to join our team working in Devon, covering Exeter, Plymouth and Totnes areas. Joining us on a full-time, permanent basis, you will receive a competitive salary, ranging from £29,291 - £36,932 per annum, with the opportunity to earn more through our company progression scheme. In addition to this, you will also receive a salary uplift allowance for taking part in the standby rota.
As a Customer Leakage Technician, you’ll be the friendly, knowledgeable face supporting customers who are experiencing leaks on their private pipework. Working directly with customers, colleagues and partner organisations, you’ll help ensure leaks are resolved quickly, fairly and efficiently, while delivering an excellent customer experience at all times. You’ll also play a key role in promoting water efficiency and supporting demand reduction, helping customers understand how they can use water more responsibly.
What you’ll be doing:
- Acting as the main point of contact for customers with leakage on private pipework, providing clear advice and practical support
- Working closely with Customer Services and the wider Leakage and Drinking Water Services teams to deliver leakage reduction targets and KPIs
- Surveying and promoting intervention repairs, capturing accurate information and managing customer communication
- Monitoring progress of customer leakage cases using reporting tools and ensuring data is recorded accurately
- Liaising with third parties such as councils, housing associations and repair contractors
- Supporting the enforcement process under Section 75 of the Water Industry Act 1991, where required
- Carrying out investigations and reports to support customer complaints and service responses
- Promoting water efficiency and demand management in day-to-day customer interactions
- Providing cover and support within the Customer Leakage team, including participation in a standby rota
What we are looking for:
Essential:
- Experience in customer service and/or complaint resolution
- Ability to work both independently and as part of a team
- Strong communication skills with the ability to engage confidently with customers and stakeholders
- Good technical understanding or aptitude, with the ability to translate complex issues into clear actions
- Resilience and flexibility in a busy operational environment
- Basic IT skills and general health & safety awareness
- Full UK driving licence
- Flexibility to work varied hours, including standby duties
Desirable:
- NVQ Level 2 in Leakage Detection, City & Guilds, or ONC in a relevant subject
- Experience in leakage control or water distribution networks
- Knowledge of water efficiency or demand reduction initiatives
- Technical understanding of network hydraulics and household plumbing systems
What’s in it for you:
This is a great opportunity to join a purpose-led organisation where your work has a direct impact on customers, communities and the environment. You’ll be supported to develop your skills, work with knowledgeable teams, and contribute to meaningful improvements in water efficiency and customer service.
- Competitive salary, with the opportunity to earn more through standby and overtime.
- Generous holiday allowance, plus Bank Holidays and the opportunity to buy and sell annual leave.
- Competitive contributory pension scheme.
- Access to thousands of discounts through our perks platform.
- Wellbeing support and employee assistance programme.
- Cycle to Work scheme.
Closing Date: 4th April 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Customer Leakage Technician employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Leakage Technician
✨Tip Number 1
Get to know the company! Research South West Water and understand their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Leakage Technician, you'll be engaging with customers and stakeholders regularly. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to water efficiency and customer service. Building relationships can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining South West Water and ready to make a splash in your career!
We think you need these skills to ace Customer Leakage Technician
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service and complaint resolution. We want to see how you've engaged with customers in the past and how you can bring that friendly, knowledgeable vibe to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your skills and experiences, especially when discussing technical aspects. We appreciate clarity!
Tailor Your Application: Take a moment to tailor your application to the role of Customer Leakage Technician. Mention specific experiences that relate to leakage control or water efficiency initiatives. This shows us you're genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at South West Water
✨Know Your Stuff
Make sure you understand the role of a Customer Leakage Technician inside out. Familiarise yourself with water efficiency, leakage control, and the technical aspects of household plumbing systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, be ready to share examples of your past customer service experiences. Highlight how you've resolved complaints or provided support in challenging situations. This will demonstrate your ability to engage effectively with customers and stakeholders.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations related to leakage issues or customer complaints. Practising these scenarios can help you articulate your thought process and problem-solving skills clearly.
✨Emphasise Teamwork and Flexibility
This role requires collaboration with various teams and flexibility in working hours. Be prepared to discuss your experience working in teams and how you adapt to changing circumstances. Showing that you can work well both independently and as part of a team will make you a strong candidate.