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- Tasks: Guide customers through sewer connection processes and provide top-notch service.
- Company: Join South West Water, a company committed to inclusion and belonging.
- Benefits: Generous holiday allowance, flexible leave options, and employee discounts.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service background and strong communication skills required.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
The predicted salary is between 25241 - 35241 £ per year.
Customer Experience Advisor – Exeter (Full-time, 12 month fixed term)
Base pay range information is provided by South West Water. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Salary: £25,241 per annum plus excellent benefits.
Location: Exeter
Closing date: 17th September 2025
What you’ll be doing
- Guiding customers through SWW build over, new sewer connection and small build sewer diversion processes
- Keeping the customer updated throughout the journey of their application, providing excellent customer service via both incoming and outgoing calls and digital communication lines
- Liaising with local authority building control, approved inspectors, architects, drainage consultants and contractors regarding application requests
- Reviewing sewer condition surveys via CCTV and liaising with SWW inspector to facilitate a site visit
- Reviewing risk assessments and method statements for new sewer connections and small build applications and producing accurate quotations
- Reviewing small build application requests where a customer may need to divert a public sewer
What we are looking for
- Background in Customer Service or Operational working environments
- Proven administrative experience in a busy office environment
- Experience with MS Office and other relevant systems (Ellipse, RAPID, CRM)
- Excellent communication skills
- Strong analytical, problem-solving, and decision-making skills
- Excellent organisational and time management skills
- Ability to manage difficult customer situations and resolve contacts effectively
- Self-motivated with an aptitude to learn
- Ability to work under pressure and meet deadlines
Benefits
- Generous holiday allowance plus bank holidays
- Opportunity to buy or sell annual leave for extra flexibility
- Cycle to Work scheme
- Free car parking at most sites
- Up to 26 weeks’ additional maternity leave
- Shared parental leave options
- Employee share schemes
- Free, confidential Employee Assistance Programme
- Access to Perkbox deals and discounts
- Discretionary bonus
- Competitive contributory pension scheme
Our core values are essential to our success: Be Rock Solid, Be You, Be the Future. We welcome a diverse range of candidates and are committed to inclusion and belonging.
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Customer Experience Advisor employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Research South West Water and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable handling tricky situations and showcasing your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at South West Water. Don’t miss out!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have with digital communication tools.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled difficult customer situations or resolved issues effectively in the past. This will show us that you’re ready to handle the challenges of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at South West Water
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about past experiences where you've handled difficult situations or provided exceptional service. Be ready to share specific examples that highlight your problem-solving abilities and how you kept customers happy.
✨Familiarise Yourself with the Role
Dive deep into the job description and understand what a Customer Experience Advisor does. Familiarise yourself with terms like 'sewer connection' and 'risk assessments'. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family. Focus on being concise and ensuring your answers are structured, especially when discussing your experience with MS Office and other relevant systems.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the team faces. This shows you're not just interested in the job, but also in how you can contribute to their success and align with their core values.
