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- Tasks: Support customers with leak issues and promote water efficiency in a dynamic environment.
- Company: Join South West Water, a leader in the UK water sector focused on sustainability.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and employee discounts.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact on communities and the environment while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 29291 - 36932 £ per year.
Powered by Water, Driven by Purpose. South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
We're recruiting for a Customer Leakage Technician to join our team working in Devon, covering Exeter, Plymouth and Totnes areas. Joining us on a full-time, permanent basis, you will receive a competitive salary, ranging from £29,291 - £36,932 per annum, with the opportunity to earn more through our company progression scheme. In addition, you will also receive a salary uplift allowance for taking part in the standby rota.
As a Customer Leakage Technician, you'll be the friendly, knowledgeable face supporting customers who are experiencing leaks on their private pipework. Working directly with customers, colleagues and partner organisations, you'll help ensure leaks are resolved quickly, fairly and efficiently, while delivering an excellent customer experience at all times. You'll also play a key role in promoting water efficiency and supporting demand reduction, helping customers understand how they can use water more responsibly.
What you'll be doing:
- Acting as the main point of contact for customers with leakage on private pipework, providing clear advice and practical support.
- Working closely with Customer Services and the wider Leakage and Drinking Water Services teams to deliver leakage reduction targets and KPIs.
- Surveying and promoting intervention repairs, capturing accurate information and managing customer communication.
- Monitoring progress of customer leakage cases using reporting tools and ensuring data is recorded accurately.
- Liaising with third parties such as councils, housing associations and repair contractors.
- Supporting the enforcement process under Section 75 of the Water Industry Act 1991, where required.
- Carrying out investigations and reports to support customer complaints and service responses.
- Promoting water efficiency and demand management in day-to-day customer interactions.
- Providing cover and support within the Customer Leakage team, including participation in a standby rota.
What we are looking for:
- Essential: Experience in customer service and/or complaint resolution.
- Ability to work both independently and as part of a team.
- Strong communication skills with the ability to engage confidently with customers and stakeholders.
- Good technical understanding or aptitude, with the ability to translate complex issues into clear actions.
- Resilience and flexibility in a busy operational environment.
- Basic IT skills and general health & safety awareness.
- Full UK driving licence.
- Flexibility to work varied hours, including standby duties.
- Desirable: NVQ Level 2 in Leakage Detection, City & Guilds, or ONC in a relevant subject.
- Experience in leakage control or water distribution networks.
- Knowledge of water efficiency or demand reduction initiatives.
- Technical understanding of network hydraulics and household plumbing systems.
What's in it for you:
- This is a great opportunity to join a purpose-led organisation where your work has a direct impact on customers, communities and the environment.
- You'll be supported to develop your skills, work with knowledgeable teams, and contribute to meaningful improvements in water efficiency and customer service.
- Competitive salary, with the opportunity to earn more through standby and overtime.
- Generous holiday allowance, plus Bank Holidays and the opportunity to buy and sell annual leave.
- Competitive contributory pension scheme.
- Access to thousands of discounts through our perks platform.
- Wellbeing support and employee assistance programme.
- Cycle to Work scheme.
Closing Date: 4th April 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress.
Customer Leakage Technician in Cowley employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Leakage Technician in Cowley
✨Tip Number 1
Get to know the company! Research South West Water and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and leakage management. Role-play with a friend or use our StudySmarter tools to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Customer Leakage Technician in Cowley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the role of a Customer Leakage Technician. We want to see how you can bring your unique flair to our team!
Show Your Passion: In your cover letter, let us know why you're excited about working with South West Water. Share your thoughts on water efficiency and how you can contribute to our mission of promoting responsible water use.
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so make it easy for us to see how you fit the bill for this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at South West Water
✨Know Your Stuff
Make sure you understand the role of a Customer Leakage Technician inside out. Familiarise yourself with water efficiency, leakage control, and the technical aspects of household plumbing systems. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss your previous customer service experiences. Think of specific examples where you've resolved complaints or provided excellent support. Highlight your communication skills and how you can engage effectively with customers and stakeholders.
✨Demonstrate Flexibility and Resilience
The job can be busy and may require you to work varied hours, including standby duties. Be ready to share instances where you've adapted to changing situations or handled pressure well. This will show that you can thrive in a dynamic environment, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how the company promotes water efficiency. This not only shows your interest but also helps you gauge if the company culture aligns with your values.