At a Glance
- Tasks: Maintain and operate the water distribution network while delivering top-notch customer service.
- Company: Join South West Water, a leader in the UK water sector committed to a greener future.
- Benefits: Structured development pathway, industry-recognised qualifications, and flexible working arrangements.
- Other info: Be part of a diverse team that values inclusion and community strength.
- Why this job: Make a real impact on your community while working in stunning landscapes.
- Qualifications: GCSEs in Maths, English, and Science; strong IT skills; full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
We are seeking a proactive and customer-focused Network & Customer Service Technician to join our Drinking Water Services team to cover the Redruth, Penzance and Truro area. In this role, you will play a vital part in maintaining and operating the water distribution network while delivering excellent customer service.
You will take a hands-on approach to resolving network issues, responding to customer queries, and ensuring the safe and efficient delivery of water services. Collaboration with internal teams, contractors, and stakeholders is key to maintaining service standards and customer satisfaction.
Due to the nature of the role, participation in a standby rota and flexible working arrangements is required.
- Deliver high levels of customer service, taking ownership of customer enquiries and complaints through to resolution
- Maintain and repair water network assets to minimise supply interruptions and protect water quality
- Support the delivery of company performance commitments, including ODI and CMEX targets
- Complete risk assessments and maintain accurate records of all operational activities
- Respond to and manage supply interruption events, including mitigation activities such as safe zoning and alternative water supply deployment
- Ensure compliance with water quality regulations and maintain customer confidence in services
- Carry out planned and reactive maintenance across the network
- Work collaboratively with internal teams, contractors, and partners to deliver efficient and cost-effective operations
This role offers a structured development pathway through a progression scheme (Levels 1-5). You will have the opportunity to achieve industry-recognised qualifications, including a Level 3 Diploma in Water Operations or Management, fully funded by the company.
- GCSEs (or equivalent) at grades A-C, including Maths, English, and Science
- Strong IT skills (MS Office, GIS systems, work management tools, data logging)
- Full, clean UK driving licence
- Streetworks qualification (NRSWA units 2 & 10 - practitioner/supervisor)
- Experience in water distribution or similar operational environment
- Understanding of hydraulic water distribution systems or related technical field
We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities.
Locations
Técnico di Reti in Cornwall, Redruth employer: South West Water
At South West Water, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and customer service. Our commitment to employee growth is evident through our structured development pathways and fully funded industry qualifications, ensuring you can thrive in your role as a Network & Customer Service Technician. Located in the picturesque South West, you'll not only contribute to vital water services but also be part of our mission towards a greener future, making a meaningful impact in the community.
