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- Tasks: Lead a team in managing incidents and ensuring safe water operations.
- Company: Join South West Water, committed to sustainability and community impact.
- Benefits: Enjoy flexible holidays, wellness support, and discounts on various services.
- Why this job: Make a real difference in the environment while working in a dynamic team.
- Qualifications: Experience in incident management and strong communication skills required.
- Other info: Diversity and inclusion are at our core; be yourself and thrive!
The predicted salary is between 37400 - 51900 ÂŁ per year.
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At South West Water we believe that the strongest businesses are built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you looking for an opportunity to lead and inspire a team handling incidents and events? Do you want to make a measurable and sustainable positive impact on our environment and to our customers?
We currently have an opportunity for a Control Room Duty Manager to join our control room team based in Exeter. Joining us on a full-time permanent basis, you will receive a competitive salary of up to ÂŁ46,890 per annum plus a 20% shift allowance.
About the role:
As our Duty Manager, you will play a key role in South West Water’s response and business continuity/preparedness to events and incidents that occur within our complex operational activities.
This role will be based in the Exeter Control room, the core of South West Waters 24/7 operational support and incident management. In this role, your main responsibility will be to efficiently coordinate and lead operational resources effectively, ensuring the correct and safe management of drinking water and wastewater resources, with the aim of minimising disruption, environmental impacts, and inconvenience to customers.
What you\’ll be doing:
- Ensuring the safe operation of drinking water and wastewater activities.
- Leading the incident management process, ensuring all relevant parties are involved in resolving incidents from start to finish
- Prioritising incidents according to their urgency and employing the knowledge and resources of all control room staff
- Being the out of hours senior duty manager in the control room
- Working a shift pattern that provides cover 24 hours a day, 7 days a week, 365 days a year
- Continuously reviewing incidents methodically as they develop and making proactive decisions to improve the handling of any incident through to its conclusion
- Building good relationships with both internal and external partners and continuously improving ways of working with our partners
- Being the responsible owner of lessons learnt reviews ensuring they are actioned and implemented
- Ensuring that colleagues and customers are kept fully informed of all operational incidents and activities affecting customer service.
- Providing input into incident response plans and processes, and regularly reviewing these plans to ensure they are up to date.
- Managing the deployment and performance of control room staff on shift, and leading, motivating and encouraging the team.
What we are looking for:
- Demonstrable experience of working and managing at a senior level within a complex organisation
- Experience in incident management, demonstrating the ability to handle and resolve incidents efficient.
- A confident and clear communicator, comfortable in presenting complex information to a diverse range of internal and external stakeholders
- An ability to exercise initiative, use problem solving skills and prioritise tasks into a methodical order with competing timescales
- Desirable Criteria – Ability to create and maintain comprehensive incident processes, including root cause analysis and resolution procedures.
- Experience of water distribution networks, pipeline operations, water treatment or similar technically challenging activity
- Experience of the sewerage treatment process, sewer network and pump stations, or demonstrable equivalent knowledge in similar industry
- An ability to build relationships with all levels of complex organisations
- Resilient and comfortable to work effectively under pressure, with an ability to readily adapt to manage competing priorities
- A proactive mindset with the ability to identify potential incidents before they occur
What\’s in it for you?
- At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
- 23 – 27 days\’ holiday allowance plus 8 bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
- We offer free car parking at the majority of our sites
- Take up to 26 weeks’ additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free, confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
- And plenty more!
Application close on Monday 8th September.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future – Embrace change. Drive Progress. Own the challenge.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Utilities
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Control Room Duty Manager employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Duty Manager
✨Tip Number 1
Familiarise yourself with the specific incident management processes used at South West Water. Understanding their protocols will not only help you in interviews but also demonstrate your proactive approach to managing incidents effectively.
✨Tip Number 2
Network with current or former employees of South West Water, especially those in operational roles. They can provide valuable insights into the company culture and expectations for the Control Room Duty Manager position.
✨Tip Number 3
Prepare to discuss real-life examples of how you've successfully managed incidents in previous roles. Highlight your problem-solving skills and ability to prioritise tasks under pressure, as these are crucial for this position.
✨Tip Number 4
Research the latest trends and challenges in the water utility sector, particularly around sustainability and net-zero initiatives. Showing that you're informed about industry developments will set you apart as a candidate who is ready to contribute to South West Water's goals.
We think you need these skills to ace Control Room Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Control Room Duty Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your experience in incident management and leadership roles. Provide specific examples of how you've successfully handled incidents or led teams in complex environments, as this is crucial for the role.
Showcase Communication Skills: Since the role requires clear communication with diverse stakeholders, include examples in your application that demonstrate your ability to convey complex information effectively. This could be through presentations, reports, or team leadership.
Express Your Values: South West Water values diversity and inclusion. In your application, reflect on how your personal values align with their core principles, such as being trustworthy, embracing change, and driving progress. This will help you stand out as a candidate who fits their culture.
How to prepare for a job interview at South West Water
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Control Room Duty Manager. Familiarise yourself with incident management processes and how they apply to drinking water and wastewater services.
✨Showcase Your Experience
Be prepared to discuss your previous experience in managing incidents and leading teams. Highlight specific examples where you've successfully resolved complex issues under pressure.
✨Communicate Clearly
As a Duty Manager, clear communication is key. Practice articulating complex information simply and effectively, as you'll need to convey important details to various stakeholders.
✨Demonstrate Proactivity
Emphasise your proactive mindset by discussing how you've identified potential issues before they escalated. Share examples of how you've implemented solutions to prevent incidents.
