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For Companies At a Glance
- Tasks: Analyse customer journeys and optimise processes for better efficiency and outcomes.
- Company: Join South West Water, a leader in providing quality water services with a commitment to sustainability.
- Benefits: Enjoy generous holidays, bonuses, health benefits, and a supportive work environment.
- Why this job: Be part of a diverse team driving innovation and positive change for the future.
- Qualifications: Strong analytical skills and experience in customer journey mapping are essential.
- Other info: This role offers ongoing development and a culture that celebrates diversity and inclusion.
The predicted salary is between 24000 - 32000 £ per year.
At South West Water we believe that the strongest businesses are built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. We currently have an opportunity for a Continuous Improvement Analyst to join our team based in Exeter, Bristol, Redhill. Joining us on a full-time permanent basis, you will receive a competitive salary of up to £29,000 per annum plus excellent benefits.
What you’ll be doing:
- Analyse and evaluate customer journeys and recommend opportunities to optimise process through automation, waste elimination or streamlining
- Support CI Manager in delivering initiatives that improve operational efficiency, customer outcomes and regulatory performance
- Work with business areas to support implement of new processes and technologies
- Conduct root cause analysis of common contact themes, complaints or service breakdowns
- Track improvement initiatives through delivery to embed, assess impact and support adoption.
- Produce dashboards, reports, and present insight proposals to influence and drive decision-making
- Coordinate with the wider Customer Strategy and Experience team to ensure CI is aligned with operational needs and quality standards
- Promote customer first mindset, encouraging feedback, experimentation and service innovation. Influence teams to adopt CI mindset (e.g. root cause analysis, 5 why’s)
What we are looking for:
- Strong analytical skills, with the ability to interpret large data sets and extract actionable insights
- Experience in customer journey mapping, service design and process analysis, ideally within customer-focused or regulated environments
- Understanding of customer service operations and digital experiences, particularly in regulated sectors
- Familiarity with continuous improvement methodologies such as Lean or Six Sigma (desirable but not essential)
- Excellent communication and stakeholder engagement skills, with the ability to present insights clearly and work collaboratively across teams
What’s in it for you:
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
- In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Closing Date: 12th September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future – Embrace change. Drive Progress. Own the challenge.
#J-18808-Ljbffr
Continuous Improvement Analyst employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Analyst
✨Tip Number 1
Familiarise yourself with continuous improvement methodologies like Lean or Six Sigma. Even if these aren't essential, having a basic understanding can set you apart and show your commitment to the role.
✨Tip Number 2
Network with professionals in the water and wastewater industry. Attend relevant events or join online forums to connect with others who work in similar roles, as they might provide insights or even referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analysis to drive improvements in customer journeys. Be ready to share your thought process and the impact of your actions on previous projects.
✨Tip Number 4
Showcase your communication skills by preparing to present your insights clearly during interviews. Practice explaining complex data in simple terms, as this will demonstrate your ability to engage stakeholders effectively.
We think you need these skills to ace Continuous Improvement Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Continuous Improvement Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your analytical skills and any experience you have in customer journey mapping, service design, or process analysis. Use specific examples to demonstrate your ability to extract actionable insights from data.
Showcase Continuous Improvement Knowledge: If you have familiarity with methodologies like Lean or Six Sigma, make sure to mention this in your application. Even if you don't have direct experience, express your willingness to learn and adapt to continuous improvement practices.
Communicate Effectively: Since excellent communication skills are essential for this role, ensure that your application is well-structured and free of errors. Clearly articulate your thoughts and present your insights in a way that reflects your ability to engage with stakeholders.
How to prepare for a job interview at South West Water
✨Understand the Company Culture
Before your interview, take some time to research South West Water's values and culture. They emphasise a customer-first mindset and a commitment to innovation. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Showcase Your Analytical Skills
As a Continuous Improvement Analyst, strong analytical skills are crucial. Prepare examples of how you've successfully interpreted data sets in the past and how those insights led to actionable improvements. Use specific metrics or outcomes to illustrate your impact.
✨Familiarise Yourself with CI Methodologies
While familiarity with Lean or Six Sigma is desirable but not essential, it’s beneficial to understand these methodologies. Brush up on key concepts and be ready to discuss how you might apply them in the role to enhance operational efficiency and customer outcomes.
✨Prepare for Stakeholder Engagement Questions
Given the importance of communication and collaboration in this role, anticipate questions about your experience working with various stakeholders. Think of examples where you successfully influenced teams or presented insights that drove decision-making.
