Job Description Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Governance & Assurance Manager At South West Water, our customers are at the heart of everything we do. We are looking for a Governance & Assurance Manager to lead the governance and assurance of customer insight, research and performance activity, ensuring we can demonstrate robust, credible and auditable evidence of how customer voice is embedded in decision-making. This role goes beyond compliance, acting as a critical enabler of trust, quality and confidence in our Voice of the Customer capability. You will ensure that customer insight is generated, managed and used in a consistent, transparent and methodologically sound way, supporting both business decision-making and regulatory requirements. Lead and develop the governance and assurance framework for Voice of the Customer, research and performance activities. Ensure all customer insight and research activity meets robust methodological, ethical and quality standards. Lead assurance of Consumer Involvement activity, ensuring compliance with regulatory expectations. Develop and embed governance standards, processes and best practice guidance. Support regulatory submissions, assurance reviews and audit responses. Work closely with stakeholders to ensure data governance, privacy and compliance requirements are consistently applied. Identify risks relating to customer insight, data and reporting, driving improvements where required. You will bring a strong background in governance, assurance, insight, research or compliance, with the ability to balance robust controls with effective business outcomes. 5+ years' experience in governance, assurance, insight, research or compliance roles. ~ Experience developing and implementing governance or assurance frameworks. ~ Strong understanding of research methodologies and data quality standards. ~ Experience supporting regulatory processes, audits or assurance activities. ~ Experience identifying and managing risks relating to data, insight or reporting. ~ Strong understanding of data governance, privacy and compliance requirements. ~ Knowledge of Consumer Involvement or similar regulatory frameworks. ~ Excellent analytical skills, attention to detail and commitment to quality. ~ You'll work with senior stakeholders across the business, helping to strengthen governance and assurance while ensuring customer evidence remains central to decision-making and regulatory compliance. Join us as our Governance & Assurance Managerand help create a workplace where people thrive. As our Governance & Assurance Manager, you'll enjoy: Competitive Salary – Based on experience and skills Annual Bonus Scheme – Recognising company performance Pension Scheme – Helping you plan for your future Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible Healthcare Benefits – Access to employee assistance programs Employee Discounts – On various products and services Annual Leave – Take time to recharge with our holiday entitlement We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities.
Governance Manager in Bristol employer: South West Water
At South West Water, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee health and wellbeing. With a commitment to sustainability and community engagement, our Occupational Health and Wellbeing Lead will have the unique opportunity to shape impactful programmes while enjoying generous benefits, including 30 days of annual leave. Join us in making a meaningful difference in the lives of our employees and the environment.
