At a Glance
- Tasks: Maintain and operate the water distribution network while delivering top-notch customer service.
- Company: Join a dedicated team in Drinking Water Services, focused on community impact.
- Benefits: Structured development pathway, industry-recognised qualifications, and flexible working arrangements.
- Other info: Opportunity for career progression and hands-on experience in a vital service.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in Maths, English, and Science; strong IT skills; full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused Network & Customer Service Technician to join our Drinking Water Services team to cover the Redruth, Penzance and Truro area. In this role, you will play a vital part in maintaining and operating the water distribution network while delivering excellent customer service. You will take a hands‑on approach to resolving network issues, responding to customer queries, and ensuring the safe and efficient delivery of water services. Collaboration with internal teams, contractors, and stakeholders is key to maintaining service standards and customer satisfaction. Due to the nature of the role, participation in a standby rota and flexible working arrangements is required.
Key Responsibilities
- Deliver high levels of customer service, taking ownership of customer enquiries and complaints through to resolution
- Maintain and repair water network assets to minimise supply interruptions and protect water quality
- Support the delivery of company performance commitments, including ODI and CMEX targets
- Complete risk assessments and maintain accurate records of all operational activities
- Respond to and manage supply interruption events, including mitigation activities such as safe zoning and alternative water supply deployment
- Ensure compliance with water quality regulations and maintain customer confidence in services
- Carry out planned and reactive maintenance across the network, including:
- Managing burst main events
- Flushing and filtering
- Leak detection
- Pressure control valve maintenance
- Stop tap repairs and replacements
- Meter installations and replacements
- No-dig repair techniques
- Work collaboratively with internal teams, contractors, and partners to deliver efficient and cost-effective operations
Progression & Development
This role offers a structured development pathway through a progression scheme (Levels 1–5). You will have the opportunity to achieve industry‑recognised qualifications, including a Level 3 Diploma in Water Operations or Management, fully funded by the company.
Essential Requirements
- GCSEs (or equivalent) at grades A–C, including Maths, English, and Science
- Experience working in standby or emergency response environments
- Strong IT skills (MS Office, GIS systems, work management tools, data logging)
- Full, clean UK driving licence
- Willingness to work out of hours on standby
- Working in a physically demanding environment
Desirable Skills & Experience
- ONC, NVQ, or City & Guilds qualification in a relevant discipline
- Streetworks qualification (NRSWA units 2 & 10 – practitioner/supervisor)
- Experience in water distribution or similar operational environment
- Understanding of hydraulic water distribution systems or related technical field
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
NETWORK TECHNICIAN in Truro employer: South West Water Limited
Join a dynamic team dedicated to providing essential water services in the beautiful areas of Redruth, Penzance, and Truro. As a Network Technician, you will benefit from a supportive work culture that prioritises customer satisfaction and employee development, offering structured progression pathways and fully funded industry qualifications. With flexible working arrangements and a commitment to maintaining high service standards, this role is perfect for those seeking meaningful employment in a vital sector.
