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- Tasks: Lead exciting customer engagement events and outreach programmes across the South West.
- Company: Join South West Water, a leader in sustainable water services with a commitment to innovation.
- Benefits: Enjoy generous holidays, a bonus scheme, health benefits, and ongoing training opportunities.
- Why this job: Be part of a diverse team driving positive change for future generations while making a real impact.
- Qualifications: Experience in event planning, strong communication skills, and a full driving licence required.
- Other info: Embrace a culture of inclusion and diversity where your unique contributions are celebrated.
The predicted salary is between 36000 - 54000 £ per year.
AtSouth West Waterwe believe that the strongest businesses are built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We currently have an opportunity for a Senior Customer Engagement Manager to join our team based in the South West. Joining us on a full-time permanent basis, you will receive a competitive salary of up to £45,000 per annum plus excellent benefits.
You will lead a 12-month programme of customer engagement events, including roadshows, pop-ups, and outreach activities. You’ll work closely with senior stakeholders and manage a team to deliver impactful face-to-face and virtual experiences across our regions.
What you’ll be doing:
- Deliver a portfolio of events and outreach programmes
- Lead education outreach strategy
- Manage external suppliers and logistics
- Own and develop SES’s Flow Zone
What we are looking for:
- Proven experience in event planning and communications
- Strong stakeholder management and creative skills
- Ability to travel and work flexibly, including evenings/weekends
- Full driving licence and ability to manage light manual handling
What\’s in it for you:
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Closing Date: 22 August 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future – Embrace change. Drive Progress. Own the challenge.
#J-18808-Ljbffr
Senior Customer Engagement Manager employer: South West Water Limited
Contact Detail:
South West Water Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Engagement Manager
✨Tip Number 1
Familiarise yourself with South West Water's mission and values. Understanding their commitment to sustainability and community engagement will help you align your experience and ideas with their goals during discussions.
✨Tip Number 2
Network with current or former employees of South West Water. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare examples of your past event planning successes, particularly those that involved stakeholder management. Be ready to discuss how you overcame challenges and delivered impactful results in similar roles.
✨Tip Number 4
Showcase your creativity by thinking of innovative customer engagement strategies that could benefit South West Water. Presenting fresh ideas during your interview can set you apart from other candidates.
We think you need these skills to ace Senior Customer Engagement Manager
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and requirements of the Senior Customer Engagement Manager position. Tailor your application to highlight relevant experience in event planning, stakeholder management, and communications.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in managing events and engaging with customers. Use specific examples that demonstrate your skills in leading outreach programmes and working with diverse teams.
Write a Strong Cover Letter: Your cover letter should reflect your passion for customer engagement and your alignment with South West Water's values. Mention your understanding of their commitment to sustainability and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at South West Water Limited
✨Showcase Your Event Planning Experience
Make sure to highlight your previous experience in event planning during the interview. Discuss specific events you've managed, the challenges you faced, and how you overcame them. This will demonstrate your capability to lead the customer engagement programme effectively.
✨Emphasise Stakeholder Management Skills
Since the role involves working closely with senior stakeholders, be prepared to discuss your approach to stakeholder management. Share examples of how you've successfully engaged with different stakeholders in the past and how you navigated any conflicts or differing opinions.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working hours and travel. Be ready to talk about your ability to adapt to changing circumstances and how you've managed your time effectively in previous roles. This will show that you're prepared for the demands of the position.
✨Align with Company Values
Familiarise yourself with South West Water's core values: being rock solid, being yourself, and being the future. During the interview, relate your personal values and experiences to these principles. This alignment will help you stand out as a candidate who fits well within their culture.