At a Glance
- Tasks: Maintain and operate the water distribution network while delivering top-notch customer service.
- Company: Join a dedicated team in Drinking Water Services, focused on community and quality.
- Benefits: Structured development pathway with fully funded qualifications and flexible working arrangements.
- Other info: Opportunity for career progression and industry-recognised qualifications.
- Why this job: Make a real difference in your community while gaining valuable skills and experience.
- Qualifications: GCSEs in Maths, English, and Science; strong IT skills; full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused Network & Customer Service Technician to join our Drinking Water Services team to cover the Redruth, Penzance and Truro area. In this role, you will play a vital part in maintaining and operating the water distribution network while delivering excellent customer service. You will take a hands‑on approach to resolving network issues, responding to customer queries, and ensuring the safe and efficient delivery of water services. Collaboration with internal teams, contractors, and stakeholders is key to maintaining service standards and customer satisfaction. Due to the nature of the role, participation in a standby rota and flexible working arrangements is required.
Key Responsibilities
- Deliver high levels of customer service, taking ownership of customer enquiries and complaints through to resolution
- Maintain and repair water network assets to minimise supply interruptions and protect water quality
- Support the delivery of company performance commitments, including ODI and CMEX targets
- Complete risk assessments and maintain accurate records of all operational activities
- Respond to and manage supply interruption events, including mitigation activities such as safe zoning and alternative water supply deployment
- Ensure compliance with water quality regulations and maintain customer confidence in services
- Carry out planned and reactive maintenance across the network, including:
- Managing burst main events
- Flushing and filtering
- Leak detection
- Pressure control valve maintenance
- Stop tap repairs and replacements
- Meter installations and replacements
- No-dig repair techniques
- Work collaboratively with internal teams, contractors, and partners to deliver efficient and cost-effective operations
Progression & Development
This role offers a structured development pathway through a progression scheme (Levels 1–5). You will have the opportunity to achieve industry‑recognised qualifications, including a Level 3 Diploma in Water Operations or Management, fully funded by the company.
Essential Requirements
- GCSEs (or equivalent) at grades A–C, including Maths, English, and Science
- Experience working in standby or emergency response environments
- Strong IT skills (MS Office, GIS systems, work management tools, data logging)
- Full, clean UK driving licence
- Willingness to work out of hours on standby
- Working in a physically demanding environment
Desirable Skills & Experience
- ONC, NVQ, or City & Guilds qualification in a relevant discipline
- Streetworks qualification (NRSWA units 2 & 10 – practitioner/supervisor)
- Experience in water distribution or similar operational environment
- Understanding of hydraulic water distribution systems or related technical field
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
NETWORK TECHNICIAN in Redruth employer: South West Water Limited
Join a dynamic team dedicated to providing essential water services in the beautiful areas of Redruth, Penzance, and Truro. As a Network Technician, you will benefit from a supportive work culture that prioritises customer satisfaction and employee development, offering structured progression pathways and fully funded industry qualifications. With flexible working arrangements and a commitment to maintaining high service standards, this role is perfect for those seeking meaningful employment in a vital sector.
StudySmarter Expert Advice🤫
We think this is how you could land NETWORK TECHNICIAN in Redruth
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time NETWORK TECHNICIAN role you’re after at South West Water Limited.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at South West Water Limited a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at South West Water Limited.
✨Apply Through Company Websites
When you spot a role like NETWORK TECHNICIAN at South West Water Limited, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace NETWORK TECHNICIAN in Redruth
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like NETWORK TECHNICIAN, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at South West Water Limited a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to South West Water Limited specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at South West Water Limited
✨Brush Up on Core Engineering Principles
Before heading into the interview with South West Water Limited, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like South West Water Limited want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
