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- Tasks: Lead quality assurance and training initiatives to enhance customer service.
- Company: Join South West Water, a FTSE250 company committed to sustainability and community.
- Benefits: Enjoy a competitive salary, car allowance, private medical insurance, and generous holiday options.
- Why this job: Be part of a diverse team driving innovation and making a positive impact on the environment.
- Qualifications: Degree in Business or related field; strong leadership and quality assurance experience required.
- Other info: Closing date for applications is February 24, 2025. Embrace diversity and be yourself!
The predicted salary is between 43200 - 72000 £ per year.
Exeter, Bristol or Redhill /Customer Service /Permanent full-time
At South West Water we believe that the strongest businesses are built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you an experienced and driven Quality and Training specialist wanting to work for a FTSE250 company?
Are you looking for an opportunity to drive innovative and measurable training in our dynamic Customer Service Directorate?
We currently have an opportunity for an experienced and driven Head of Quality and Training to join our Customer Service Directorate in either Exeter, Bristol or Redhill. You will receive a competitive salary plus a generous car allowance and excellent benefits package.
About the role:
The Head of Quality and Training is responsible for developing and implementing the quality assurance framework and training programs in Customer. This role ensures that processes, standards, and training initiatives enhance operational efficiency, improve customer experience, and ensure compliance with industry regulations and company policies.
What you’ll be doing:
- Developing and executing a comprehensive quality assurance strategy aligned with business objectives.
- Establishing and maintaining quality standards, ensuring compliance with regulatory and company guidelines.
- Designing and implementing training programs to enhance employee skills and knowledge.
- Monitoring and assessing the effectiveness of quality and training initiatives, making data-driven improvements.
- Leading and managing a team of quality assurance and training professionals.
- Conducting audits, quality assessments, and feedback sessions to drive continuous improvement.
- Collaborating with stakeholders to identify training needs and ensure alignment with company goals.
- Overseeing the creation of training materials, e-learning modules, and development programs.
- Staying updated on industry best practices, trends, and regulatory changes.
- Reporting on key quality and training metrics, providing insights and recommendations to senior leadership.
What we are looking for:
- Degree in Business, Quality Management, Training & Development, or a related field.
- Strong leadership and team management skills.
- Excellent knowledge of quality assurance methodologies and training best practices.
- Experience in developing and implementing training strategies.
- Analytical and problem-solving skills with a data-driven approach.
- Strong communication and stakeholder management abilities.
- Ability to drive continuous improvement and innovation.
- Familiarity with compliance requirements and regulatory standards in the relevant industry.
- Proficiency in training tools and quality assessment software.
What’s in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing support and development for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
- A company car or cash for car allowance
- A company bonus
- Private Medical Insurance
- Competitive Contributory Pension
- Invest in Pennon through our employee Sharesave scheme
- Generous holiday allowance plus bank holidays, with an option to buy / sell leave offering you extra flexibility
- Take up to 26 weeks’ additional maternity leave
- Shared parental leave
- Look after your wellbeing through our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets, online retailer, travel, eating out, cinema, gyms and more through Perkbox
Closing Date: Monday 24th February, 2025
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future – Embrace change. Drive Progress. Own the challenge.
#J-18808-Ljbffr
Head of Quality and Training employer: South West Water Limited
Contact Detail:
South West Water Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Quality and Training
✨Tip Number 1
Familiarize yourself with the latest quality assurance methodologies and training best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to continuous improvement, which is crucial for the Head of Quality and Training role.
✨Tip Number 2
Network with professionals in the customer service and quality assurance sectors. Engaging with industry peers can provide insights into current trends and challenges, making you a more attractive candidate for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented training programs or quality assurance strategies in previous roles. Being able to share measurable outcomes will showcase your effectiveness and align with the company's focus on data-driven improvements.
✨Tip Number 4
Research South West Water's current initiatives and values, especially their commitment to sustainability and community engagement. Tailoring your conversation around these topics during interviews will show that you're aligned with their mission and culture.
We think you need these skills to ace Head of Quality and Training
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Quality and Training position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in quality assurance and training. Use specific examples that demonstrate your leadership skills and your ability to drive continuous improvement.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for quality and training. Mention your understanding of South West Water's mission and values, and explain how you can contribute to their goals, especially regarding customer service and compliance.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements related to quality assurance and training. Use metrics to illustrate how your initiatives have improved operational efficiency or enhanced customer experience in previous roles.
How to prepare for a job interview at South West Water Limited
✨Understand the Company Culture
Before your interview, take some time to research South West Water's values and culture. They emphasize trust, individuality, and progress, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Leadership Skills
As a Head of Quality and Training, strong leadership is crucial. Prepare examples from your past experiences where you successfully led a team or implemented training programs that improved performance.
✨Be Data-Driven
The role requires analytical skills and a data-driven approach. Be ready to discuss how you've used data to assess training effectiveness or quality assurance initiatives in previous roles.
✨Prepare for Stakeholder Management Questions
Since collaboration with stakeholders is key, think of instances where you identified training needs or aligned initiatives with business goals. Highlight your communication skills and ability to manage relationships effectively.
